Voter Helpline 17+

There is a blocker / Critical issue with the Forgot password feature in app, user will not be able to get OTP while trying to Reset password with mobile number and OTP. It was happening for a long time but not yet received the fixes on latest version. Developers please note this issue and release fix as soon as possible, otherwise people like me cannot access the app and now I don't know the status of my previous Voter ID update requests and I and my family may miss this election!!

This is pathetic app. It didn’t give me my tracking number and when I tried up add family it didn’t accept anyone’s details. Even the NVSP website doesn’t allow the verification to be done online. BLO of my area Kanhaiya Lal Bind is not responding and he disconnected the call on the pretext of wrong number. This is the state of affairs on the ground so the normal public has no option except to physically visit the election office and complete the verification. All the claims made by govt about the online options and BLO etc have completely failed the ground. Not sure if anyone is even listening to all this feedback. Even the complaint option on this app isn’t functional and I am very sure it’s done intentionally so that govt officials don’t have to deal with the complaints of the public. It’s total chaos.

Was very pleasantly surprised on how smooth the process has become - to both add a new voter and also to update existing details.. Wasn’t expecting any action, but filled the relevant forms and within an hour a ECI official from the local office called to say they have received the application and asked for an additional document, came and verified and completed the entire process within a couple of hours!! Unbelievable customer service from a Govt Org, unthinkable in the past.. Super impressed!