ZebPay: Buy Bitcoin & Crypto 4+

Poor Response…. Not good if you wanna trade Big

I started trading with zebpay more than an year. I’m not worried on charges. If you wanna trade big this is not the right platform. I traded more than 15 Million INR in this one year. Transactions with lesser amounts will be done on a faster pace. Transactions valued more than 250K is always delayed even after white listing the external wallet.
I faced this issue 9 times. Even today transferred Approx 120K TRX to my external wallet but it’s not yet credited to my external wallet after two hours, Zebpay gave confirmation that my TRX transfer is successful. Checked on Tronscan, no transactions found,Shockingly in Tronscan zebpay has approx 71K TRX only in their wallet. Confused how they initiated my buy order?. Now price fell down by approx 5%. Checked in zebpay send page no confirmation Id. Created support ticket Twice….. no response.

Developer Response ,

Dear member, we’re really sorry to hear this. Please share your ticket number here for us to resolve this, we'll be happy to assist.

Lacks proper features & support page doesn’t work

Not at all happy with the app. There is hardly any information available and it seems that the developers are undecided as to the overall interface of the offering. Sent them an email and got a response that “for security reasons” no response will be given via emails and that I need to use the mobile app. Went to the support page on the mobile app and I can not seem to select any option. I had bought some tokens and I asked for a statement. They emailed me the same and it clearly shows all the purchases date wise. However, the mobile app shows a different total of the number of tokens I have and your statement shows a different total. On other crypto platforms, I can review all my past orders on the mobile app and here there seems to be no such option. Don’t understand why! I can not reconcile all the purchases made so far and you all do not even send any email confirmation for any trades. Here again, with another platform, I get an email for each purchase or sale. Lastly, I also am unable to see my ledger. I wanted to see if there is a proper credit of the funds I remitted and there is proper deductions against all purchases. Guess what, no such option visible. If you all are willing to email me the copy of my trade statement then why you are unable to answer some simple query that I put up by email?

Will perhaps simply dispose or transfer all what I have and close my account.

Totally disappointed.

Developer Response ,

Hi Dinesh, we're sorry if you've been inconvenienced in any way. For security reasons, customers can register their queries via tickets only. You can raise a ticket using this link - https://help.zebpay.com/support/tickets/new - Once we receive your ticket, your statement requests & the discrepancy that you're suspecting, will be responded. We'll look forward to assist you.

Efficient, convenient

Zebpay I've used this app for bitcoin wallet about five or six times. The rates for selling and buying bitcoin on this site are very low. This is India's best app for collecting bitcoin. I sell my bitcoin here at prices I can afford. It also verifies your KYC when you connect your wallet to your bank account. You can easily find out how much bitcoin is worth right now. The idea behind this app is great, and it's easy to get bitcoin. The design of this app is also great. easy to understand. I hoped you would buy Bitcoin on the Zebpay site and use this app to collect Bitcoin. This is a great app for buying and selling Bitcoin, in my opinion. This Zebpay site is one of the best sites, and the government has put in an application for it. Zebpay site I think it's easy to use and can be bought and sold quickly.