Screenshots

Description

The Zoho Assist - Customer app enables you to receive remote support directly from a trusted technician.

1) With the Zoho Assist - Customer app, you can let technicians have a look at your iPhone remotely. The first thing you need to do is to request your technician for a remote support session.

2) The technician will then send you a nine digit session key. This is to ensure that each session is safe and secure. Open the Zoho Assist - Customer app and enter the session key.

3) You can then share your screens with the technician at the other end.

4) After going through the screens and getting an idea of the problem, the technician can communicate with you through the in-app chat. This will be ideal when the technician wants to send you instructions or ask you for quick clarifications.

5) Although you'll be sharing your screen directly with the technician, you're always in control as you can choose to stop/resume screen sharing at anytime.

6)During an ongoing remote support session, technicians and customers can send or receive files of up to 2GB using the File Transfer option.


Download the Zoho Assist - Customer app and get contextual remote support on your iOS device.

What’s New

Version 1.2.14

Zoho Assist Customer is now available in Japanese to enhance the app experience for local users.

Ratings and Reviews

4.4 out of 5
19 Ratings

19 Ratings

Aditya Tapadia ,

Worst app

Nothing worth explaining nobody even zoho people understand it

Developer Response ,

Hi, Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with support@zohoassist.com. We will resolve your concerns with priority.

App Privacy

The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

More By This Developer

You Might Also Like