Zoho Lens
Remote Assistance with AR
Free · In-App Purchases
Zoho Lens - Remote assistance through augmented reality!
Ease the means to get expert visual support from the agents, using Zoho Lens.
Zoho Lens allows support agents to provide expert work instructions to customers or field agents by initiating a session and accessing their smartphone. The efficient remote assistance tool with both HD video and audio lets you annotate live objects in need for problem solving.
Zoho Lens entails the following features:
Live stream
View high definition real-time video from the customer's smartphone to the agent's desk. Initiate a Zoho Lens session and quickly access the live footage of the issue demanding a solution.
AR annotation
Add AR annotations to the video stream for extra virtual information. Easily add arrows, or even point to the parts that need technical aid.
Chat and communicate
Reduce response time by interacting with your customer through voice support or initiate an in-app chat session.
Zoom, freeze and screenshot
Pinch the screen to zoom into the video feed to get a closer look at the real world objects. Additionally, freeze the screen to access more intricate issues within a particular screen. Capture a screenshot, share with the customer to analyse the issue further or document the screenshots for offline appraisal.
Session Notes
Jot down notes and thoughts during the session which you can reference back later.
Initiate and schedule sessions
Agents can initiate a quick session and share the Join Now link to the customer. Sessions can also be scheduled based on convenience.
Join a session
Customers can simply tap the shared join link or enter Name & Session Key and tap 'Join'.
Multi-participant Session
Experts can invite secondary technicians with different skill sets to help them out during a session.
Camera Switch
End-users can switch between the front-facing and rear-facing camera during a session to communicate better with the Expert.
In App Purchases in Zoho Lens allows users to subscribe to Zoho Lens which enables these features for them:
AR Annotations
AR Comments
AR Measure
QR/Barcode/Live Text scanning
Advanced Chat & File Transfer
Session Recording
Rebranding
For further comments, suggestions, and questions, please write to us at support@zoholens.com
Privacy Policy and Terms & Conditions:
-https://www.zoho.com/privacy.html
-https://www.zoho.com/terms.html
With this update, experience a streamlined interface for faster remote connectivity. Whether you’re assisting a customer, joining as a secondary technician, or connecting as a customer, sessions are now easier to access. You can also capture and share offline recordings directly with your support team for quicker troubleshooting.
The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Provider
- Zoho Corporation
- Size
- 42.5 MB
- Category
- Business
- Compatibility
Requires iOS 15.0 or later.
- iPhone
Requires iOS 15.0 or later. - iPad
Requires iPadOS 15.0 or later. - iPod touch
Requires iOS 15.0 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
English and 10 more
- English, Bulgarian, French, German, Italian, Japanese, Korean, Portuguese, Simplified Chinese, Spanish, Swedish
- Age Rating
4+
- 4+
- Contains
Messaging and Chat
- In-App Purchases
Yes
- Professional - Yearly ₹ 6,900
- Standard- Yearly ₹ 3,999
- Standard Monthly ₹ 399
- Professional -Monthly ₹ 699
- Copyright
- © 2026, Zoho Corporation Pvt. Ltd. All Rights Reserved.