Zomato: Food Delivery & Dining 4+

The delivery timelines are manipulated

I have been planning to write my review from long time , when it comes to delivery , I believe the timelines for delivery are manipulated and rigged, for Eg when i place order the food gets picked up quite early ,but you and your team will not deliver till the time lines committed while ordering are met … in my mobile it will show the driver is still at the shop !! Food getting prepared and so on .. on the contrary the food has been already picked up .. all this are done to maximum delivery numbers by same delivery agent, you will clubs multiple orders along with same delivery and hold on to delivery till the last minute .. as a result the food gets cold and soggy by the time it reached us , at times I had to wait for hr long even when I can personally go and pick up from the same place in less than 15 mnts from my car .. their are some serious gapping issues in your delivery model and you have compromised the quality often . We are not getting the worth for what we are using your services .. if this is how it continues , we will stop using your services .. like me many will do eventually.. I had many experience in past , I just hoped it was one of the odd cases but it’s not . Time to fix it team Zomato , or soon one of us will dig deep and take necessary action ..

Developer Response ,

Hi there, we are really sorry for the bad experience. Please write to us at asreviewsupport@zomato.com and we'll get this checked immediately.

Pathetic customer service

I have placed my order with Zomato on 22nd September 2019. One of the item was not available and Zomato promised me the credit within 24-48 hours.
The issue is with the customer service, the level of customer service I have received is beyond my imagination. I never thought that Zomato would be that incompetent. I never wanted to escalate the issue; however, Zomato’s customer service has provoked me until I decided to give another chance, I placed another order today and guess what the same thing has happened, Zomato cancelled my order and took the payment and ensnared me that I will receive the refund within 5-7 days. You people rob customers hard earn money which is illegal. The furious customers tried to seek help from customer service and the level of customer service you people provide is beyond anyone’s imagination. Your staffs are not well trained, copy paste and keeps on repeating the same thing to frustrate the customers more, to reply the each query they takes more then 5 minutes, customers can not escalate the issue to managers as they don’t have the managers or supervisors. I don’t care anymore about the refund now because am deleting this application and I would never recommend anyone Zomato because you guys are pathetic; however, I will take this to social media.