XProtect® Mobile 4+

Scandalosi

Tramite un vostro partner vi abbiamo segnalato il crash della vostra App se utilizzata con SSL. Avete promesso una soluzione tempestiva, abbiamo aspettato l’aggiornamento per un mese, oggi è uscito e scopro che non avete ancora risolto!! È scandaloso trattare così clienti che vi hanno lasciato decine di migliaia di Euro. Passerò a un siatema alternativo!!

EDIT: Thanks for the kind reply :)
Will try to resolve the issue the way you told me. Why not explain these steps also in the App itself to avoid tons of angry users? :-p

Risposta dello sviluppatore ,

Edit - Developer's Response - 27.11.17

Thank you for replying to our recent feedback. We hope you find the work- around steps useful.

Thanks also for adding a suggestion RE providing direct feedback via the app - your comment has been forwarded the Mobile Development Team.

Thanks again and best regards,

Milestone Technical Support

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Dear Emanuel-IT,

Please accept our apologies for any inconvenience caused by functionality limitations with the iOS app 11.3c. Furthermore, please also accept our apologies for any lack of communication regarding previously reported cases. Milestone takes all concerns regarding our Products and Support Process extremely seriously - we take all feedback and try to use constructively, in order to improve and achieve the best results.

Regarding your comments Re the use of SSL on the app, the issue should be resolved and you should now be able to use SSL, but ensure you have IOS 11, app 11.3c and that you have upgraded your Mobile Server to 2017 R3, to ensure that the app is working alongside the latest server version – this is independent of the core license, hence your XProtect version/ SLC will not be affected/ restrict your ability to update.

In addition, regarding any errors with the iOS app, in order for our Developers to receive live information on the app’s behavior and to enable the fastest and most effective resolution to any reported issues, please enable automatic logging on your device.

You can enable the logging feature from your device, via: Settings -> Privacy -> Analytics -> turn on Share iPhone Analytics and Share With App Developers.

On behalf of Milestone Technical Support, please once again accept our apologies and thank you for taking the time to provide feedback.

Kind regards,

Milestone Technical Support

Aggiornamento

Non funziona!

Agg 2018r2 tutto tornato a funzionare

Finalmente con l’aggiornamento alla versione 2018r2 e dell’app anche le registrazioni sono tornate visibili via mobile client

Risposta dello sviluppatore ,

Dear becauseht,

Thank you for your comments.

Please be assured that we are working on an expedited resolution for the playback issues in 2018 R1 - this is top priority and we hope to have a fix released in the near future.

Please continue to keep us updated - all feedback is gratefully appreciated.

Thanks & best regards,
Milestone Technical Support