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Astea Mobile 4+
Astea International Inc.
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- 無料
スクリーンショット
説明
Astea Mobile works with Alliance and FieldCentrix solutions, replacing paper-intensive, manual field service processes with standardized, automated and streamlined operations. Global mobile workforces are empowered with wireless access to the real-time information they need — when and where they need it — to eliminate inefficiency, enhance customer service and improve service margins and contract profitability. As work orders are scheduled the correct field engineer is notified via his or her wired or wireless device. Service technicians are armed with all the information they need to complete a service or maintenance job.
Work orders are sent wirelessly from the office and include customer account and job site information, equipment history and contract and warranty data — onsite, at the press of a button. Technicians have the ability to capture and submit service ticket information without the need for paperwork or for re-keying into the back office system. Service technicians can review and accept assigned jobs on their mobile devices as well, increasing productivity and accelerating call response.
Astea Mobile also allows technicians to manage their own schedules in the field while keeping the home office updated in real time. The solution also supports complete parts management from the field technician’s standpoint. It allows them to post parts used against the work order, request parts if they are not in van stock, track the technician’s van stock, receive inventory and ship parts back to the warehouse or depot for closed loop tracking of RMAs and vendor claims. Astea Mobile also provides optional real-time GPS tracking. When enabled it allows Alliance, FieldCentrix or ServiceVision back office users to view the current technician’s location for the purpose of intelligently scheduling, even while the application is in the background. This flexibility provides the office with a more accurate reflection of schedules, job scope and resources, enabling the operation to reduce the travel time and distance between jobs.
The technician can perform their job, using their wireless device, even when they are out of communication range the device will perform normally and synchronize when wireless communication is resumed. Astea Mobile also enables the service technician to communicate, via instant messaging, with other engineers, corporate office, warehouse or other predefined contacts as determined by the organization. This makes it easy for the field service engineer to stay connected and make sure that he gets everything he needs to deliver outstanding service.
Benefits
•Increase Revenue from Technician Productivity
•Reduce Paperwork
•Reduction in Service Delivery Costs
•Reduction in Inventory Carrying Costs
•Reduction in Travel Costs
•Minimize SLA Penalties
•Accelerate Invoicing Process
Disclaimer: Continued use of GPS running in the background can dramatically decrease battery life.
新機能
バージョン 3.3.4
Fix App icon on iPads
Built against latest iOS/iPadOS 16 SDK
評価とレビュー
ポンコツシステム
常にシステム障害が起きているシステムです。こいつのせいで業務が滞ります。こいつのせいで会社を去っていった人間もいます。
アプリのプライバシー
デベロッパである"Astea International Inc."は、アプリのプライバシー慣行に、以下のデータの取り扱いが含まれる可能性があることを示しました。詳しくは、デベロッパプライバシーポリシーを参照してください。
ユーザに関連付けられないデータ
次のデータは収集される場合がありますが、ユーザの識別情報には関連付けられません。
- 診断
プライバシー慣行は、ご利用の機能やお客様の年齢などに応じて異なる場合があります。詳しい情報
情報
- 販売元
- Astea International, Inc.
- サイズ
- 12.4MB
- カテゴリ
- ビジネス
- 互換性
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- iPhone
- iOS 12.4以降が必要です。
- iPad
- iPadOS 12.4以降が必要です。
- iPod touch
- iOS 12.4以降が必要です。
- 言語
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日本語、イタリア語、オランダ語、カタロニア語、ギリシャ語、スウェーデン語、スペイン語、タイ語、デンマーク語、ドイツ語、ノルウェー語 (ブークモール)、ハンガリー語、フィンランド語、フランス語、ポルトガル語、ポーランド語、北部サーミ語、簡体字中国語、繁体字中国語、英語、韓国語
- 年齢
- 4+
- 位置情報
- このアプリは使用中に限らずあなたの位置情報を利用する場合があるため、バッテリー駆動時間が短くなる可能性があります。
- Copyright
- © 2022 IFS World Operations AB
- 価格
- 無料