Lately, go jek drivers has been poor with the customer service, from go food taking over an hour and still not getting driver then ends up cancelled, last time I also got cancelled 5 times due to “too far away” or “want to go to the other direction” or just with no explanation, once I got a driver, the driver also left when I went out of my house. Please fix the customer service issue as well as policy with accepting orders
Hi @Jdsjsysiwhxyskkahxu, sorry for the inconvenience. The report you provided will be input for us to continue to improve the quality of our services in the future. Then regarding the complaint, please report it through the Help menu in the Gojek application by typing "Driver canceled my order" in the search column. ^Maya