Hotels.com: Travel Booking 4+

2018年からゴールド会員です。

はっきり言ってお勧めしません‼︎
インストールをしないで下さい！トラブルになります！
年間60泊以上使いましたが、たったの一回の宿泊の変更、キャンセルが出来ないようになっています。
と言うのも、まず問い合わせすら出来ません。
電話やメールは、基本繋がらない、返信こないがセオリーです。
メールは無視。
電話は、先日のトラブルで繋がりにくくなっていますとアナウンスが流れます。
何の？トラブル？恐らく年中流れるアナウンス。
その後、英語での会話なら早いとアナウンスされるので選択します。しかし通じない。
予約番号も控え打ち込むもエラー💦
いやいや、あなたのアプリ見ながら固定電話使って何度も予約番号いれてますが…
他の宿泊者の予約番号も試すもダメ💦

まぁ結局対応する所は作ったが出なきゃいいよ。と考えているのですね！
確かにそれ最強ですよ！だから、私はこれをひろめたいと思います！
ブロガーが、ホテルズドットコムを進めているものには凸します！
こんな最悪なサイト広めて、お金稼がないでほしいです！

その為、新規にサイト使う方マジでやめましょう！1番良いのはサイトで見て公式ホームページでスクショ添付の予約です！絶対安くなりますよ！英語わからない場合でもGoogle翻訳でいけますから！

I stop after 13 years usage

1. The app price is not the best (in japan for sure )
2. Upgrade as for gold is not follow by hotel
3. No customer service only chat with person who answer generic
4. Return of 10% is compensated by more expensive rate
5. Many bug about app and price change suddenly
Clearly in japan you have better site but i was not taking the time to try
==> this is done!

I use more than 1000 booking over the years
And when i want to complain about issue , no customer service
I tell i use really a lot and will stop due to lack of service, than chat staff just say he understand … it is a joke.
So now move all my booking to direct hotel site, and tell my employees to not use hotel.com in my company.

Developer Response ,

We’re sorry you’re having issues with the latest update. We are working hard to improve the new experience and appreciate the feedback you’ve provided. Please keep an eye out for upcoming improvements and features.

Cannot sign in; many error pages

Have used this successfully for many years (before COVID). Now need to use again, and recently received an email with my reward history asking me to sign in for deals. However, cannot sign into the app or the website. Updated the app, removed the app and redownloaded, but still cannot sign in. Even tried to reset my password, received an email (with my name on it; so, I am still in the database, somewhere), but when I click the email it seems to open the app on my iPad but then only shows the "H" logo in the center of the screen and seems to freeze or hang as nothing changes and no place to click, no menus, no header, no app interface… just the "H" logo in the center of the screen. Not sure where or how to contact to report this.

Developer Response ,

Thank you for letting us know – we know this is frustrating. We’ve recently updated our app, and our tech team is working hard to improve the new experience. Please stay tuned for upcoming improvements and features