ServiceNow Agent 4+
Get Work Done on the Go
ServiceNow
-
- Free
Screenshots
Description
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
What’s New
Version 19.1.0
Fixed
• The user can’t log in to Now Mobile if a device passcode has not been set
• A mobile publishing prefilled instance is missing if no instance nickname is set
• Quick function instances are not clickable in Virtual Agent topics
• The Home page loads twice when a deep link is clicked
• A record can be saved with incorrect parameters if the date parameter field is empty
• Ability to annotate photos captured with the mobile camera
• New design for input form screen
• Choice lists with limited selection are now automatically updated to inline choice lists
• Improved login flow: a single instance is automatically selected, bypassing the instance selection screen
Detailed release notes can be found on the ServiceNow product documentation website.
Ratings and Reviews
Smooth but limited features
Please add more features.
Developer Response ,
Thank you for your feedback. We are continuously working to ensure that we are able to support your mobile use cases. Your feedback helps us prioritize future enhancements. Please contact and share your feedback your IT admin for further assistance.
App Privacy
The developer, ServiceNow, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Search History
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- ServiceNow Inc.
- Size
- 130.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 17.0 or later.
- iPad
- Requires iPadOS 17.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Czech, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- © 2024 ServiceNow
- Price
- Free