⚠️ Difficult to cancel subscription and unclear billingI subscribed to a weekly plan through the ShortMax app on my iPhone .However, the subscription does not appear in my Apple ID → Subscriptions or ShortMax app so I have no way to cancel it through Apple’s subscription settings.The subscription is still charging my Visa card every week, and I cannot find a clear and reliable way to cancel it directly in the app.I contacted customer support, but I still have not received a clear solution to stop the recurring charges.So I deleted my ShortMax account but it continues charging every week.If a subscription is billed through a payment method outside Apple’s subscription system, users should be given a clear and easily accessible way to cancel it.Please provide a proper cancellation option and stop the recurring charges from my account. This experience has been extremely frustrating and concerning.
Dear user, thank you for contacting us. To unsubscribe, update the app and go to [Profile]-[Settings]-[Manage Membership]. For help, provide your request, UID (bottom right of Profile), and payment email. Developer: shorttv.service@shorttv.live. We'll assist you asap.