TrustYou 4+

Name: TrustYou
Rating: 4.3 (6 reviews)
Author: TrustYou GmbH

TrustYou GmbH

iPhone対応

- 4.3 • 6件の評価

- 無料

iPhoneスクリーンショット

説明

TrustYou, the all-in-one guest feedback platform, introduces the TrustYou app. It allows hoteliers to engage with travelers and manage reviews while on the go. It allows you to analyze how you stack up against the competition ...and more. Key features include:

Review Management
* Access all of your online reviews for all of your hotels
* Read your guest satisfaction surveys
* Find all of your reviews in one inbox
* Respond directly to reviews from the app

Reputation Analysis
* See your overall and performance score for your hotels
* Analyze by semantic categories (eg. scores for rooms, food, service, etc.)
* Identify positive and negative trends with Impact Scores
* Benchmark against competitors
* Understand your performance trends over time
* View your NPS score

Live Experience
* Receive guest messages and Live Survey reviews in real time
* Receive push notifications when new messages or Live reviews arrive
* Send replies directly within the app
* Add or remove Teams from conversations
* Send and receive images and files
* Forward messages to your own internal Team Chat
* Have 1:1 conversations or coordinate with your whole team in a group chat.

New improvements to the TrustYou app allow you to efficiently manage your reputation and guest communication while you are away from your desk. A new design makes it easier for you to view and respond to online reviews. With the new dashboard, you quickly view and analyze your main hotel KPIs. Requires the TrustYou Analytics and/ or TrustYou Analytics Enterprise license.

Languages:
English (US), German, Spanish, French, Italian, Japanese, Portuguese, Russian, Polish and Chinese.

2023年8月2日

バージョン 5.55.13

We have addressed some bugs and issues reported by our users, resulting in a more stable and reliable app overall.

4.3／5

6件の評価

Useless

Disappointed in general by the TrustYou platform. Lack of real-time update, delay and lack of accuracy to know the exact performance score. The sentiment features is a great idea but it is not accurate and require endless amount of work to correct manually the word capture. Not reliable system in general to measure accurately the quality and it can lead the hotel to go in the wrong direction for decision making and action planning. Be aware! It is a system for beginners in quality management; good and informative if you do no look much the details and take it as a reference. Additional tools and analytics are needed to capture the voice of customers.