Unimeal: ダイエットと断‪食‬ 12+

I used this app for a couple of months and wasn’t happy with it due to the ingredients and recipe base. I was exhausted and decided to deleted back in January… YET I WAS CHARGED!! After trying to cancel so long ago, I recently get a billing to my PayPal from this app. Customer Service has been belittling and condescending, trying to “teach me” how to use their recommendation feature. They also be justifying the charge, even though they recognize how confusing it is. As they replied “I see you MADE AN ATTEMPT to cancel.” The subscription will not also appear in your Apple account so beware! EVEN IF YOU DELETE THIS APP THE SUBSCRIPTION WILL CONTINUE! They’ll take the money even if you don’t have the app for months, and belittle you. This app has a terrible experience and the whole service is confusing. If 0 ratings was a thing, I will give this a 0!

I apologize for the negative experience you've had and any confusion regarding the cancellation process. We take customer feedback seriously and aim to provide a satisfactory resolution. Please contact us at support@unimeal.com so we can investigate and address your concerns. Thank you for bringing this to our attention.

I filled out the survey on your PC site only to find out at the end you wanna lock me into monthly payments. You ask for personal details before showing the price. This is terrible. Please delete all my data. I don’t give permission for you to keep any of it (following Japanese privacy laws). On the first screen you should show the price, then after that do the survey. If you pretend to offer a free bit of advice but just collect data and spam us it’s terrible. The first message you sent me just says pay money and shows a fake AppStore ranking. You said you have a 4.5 star ranking in the AppStore but you only have 3.4. After 30 minutes you spammed me again with a fake “open my plan” link that goes to a page saying pay money without a plan on it. I would give this app/site 0 out of 5 if I could because of the way it is setup now. Be honest and upfront. I’m happy to spend money on good things but hate companies that hide basic things and lie about rankings, etc. You could easily use adverts to make money. Give us some free content if we watch an advert and we have typed in our info already. That way part of your site would still make money, instead of just losing users. I saw you replied to some people in the AppStore which is nice so I just thought I’d tell you what I though after trying to signup to your site. Why do your adverts also show sad overweight people that smile when they get fit? This isn’t nice to do either. Your email makes me feel worse about my body than when I first wanted to signup with you. All the characters should be smiling.

Hello! Thank you for your feedback. We're sorry to hear our application did not meet your expectations. We would like to understand more about what happened in order to address the issue effectively. Please reach out to us at support@unimeal.com so that we can gather further details and work towards finding a solution. Your input is highly valued, and we are committed to making the necessary improvements to provide a better experience for our users.

When it comes to technical issues, I can’t even believe that I had to deal with all this issues, Hire a UX developer Guys!! Can’t edit my meal plan or restrictions, can’t add an external meal in easy way… etc,
When it comes to meals, the calculation of calories depends on the how many meals you have, the same meal can be 521 cal in 3 meals plan, and can be automatically 310 cal in 5 meals plan with lowing the amount of the meal, it is not a precise measure at all!

Hello! Thanks for your comments. We are sorry that our application did not meet your expectations. Please, contact us at support@unimeal.com. We want to know more about what happened and how can we fix it.