Western Union Send Money JP 4+

Sending fee was cheap before February 2022. About ¥560 or ¥590 yen for transfer under ¥100,000 but suddenly it upgraded to ¥1,500. And sometimes at the counter there is error and they cannot continue the process of the transfer order I made by this app and they advice to do manually from the counter (rate is cheaper but sending cost is higher) It make me always nervous before I go and thinking “today what else? What kind of problem?” Always and always but beside that worst thing. I’m also satisfied since the money can be picked up by the receiver right after it sent.

If you want to waste time and money, use there App...
To start with, I tried to register on there online app, since they charge a bit less than going to there remit store/shop. I understand that they need to do some verification FIRST before they can proceed with the initial transaction. HOWEVER, with all my legal ID/ MyNumber which was verified and all ( l knew they verified my new account since I received the PINCODE by mail). I tried to pay them TWICE via bank transfer. And BOTH was received and refunded, and for what SHITTY reason they can’t send the money to my money recipient. JUST A WASTE OF MY TIME. THEY DONT HAVE A GOOD SYSTEM.

APPLE, pull the license of this App.

Apple and for that matter Android MUST remove this system if their integrity is to remain intact.
I spent the greater part of 1 hour trying to register ALL the required details and ID verifications in the hopes that my life will be made easier at the point of pickup. Well forget that lie.
When I turned up at the counter I was told that my money was on hold for TWENTYFOUR 24 Hours BECAUSE I used the app to sign up. How can that even be a thing? I was then told to call the customer centre here in Japan. I called. They then told me to call the sender and have them call the US WesternUnion. The time is now 1am in the states. The mother is at sleep. I had to wake up the lady. Have her call the US center for them to explain to her that because I used the IOS system to sign up and access my account- the funds will be on hold. They said there was a glitch in the system so I have to wait.
This WesternUnion app is suppose to work like online check in. You do it so the final process is made easier. This app however does the exact opposite of that. And at all points the agents are dismissive of your surprise and concern!!! What’s the point of having an app if all it does is make life that much harder for the customers? Just leave the system as it was before. Paper worked. It was efficient and I NEVER had to wake up my dear mother to call WesternUnion to talk to some agent. I didn’t even know there was a WesternUnion customer service. Ffs!!!!
This app is ridiculous!! And it just shows that WesternUnion is not ready for the future and really should just stick to its backward way of doing things. What ABSOLUTE CRAP!!
I encourage EVERYONE to disregard this service.
Westernunion needs to get its act together or leave it to people who know what they’re doing. Epic FAIL‼️‼️‼️
THIS gets a big fat F!!!!!!