M-PESA 4+

Subject: Request for Access to Mpesa Using Different Network Data

Dear Mpesa Team,

I hope this message finds you well. I wanted to bring to your attention a challenge that some of your customers, including myself, are facing regarding accessing Mpesa services using data from different networks.

As a user of Faiba data services, I often encounter difficulties when attempting to access Mpesa functionalities due to restrictions tied to specific network data usage. This limitation poses an inconvenience for customers like me who rely on alternative network providers for internet access.

Therefore, I kindly request that Mpesa consider allowing customers to access your services using data from different networks, including Faiba. This adjustment would greatly enhance user experience and accessibility for a broader range of your clientele.

Thank you for your attention to this matter. I look forward to any updates or considerations regarding this request.

Best regards,
Abdirizak .

Top dashboard focuses only on ‘Spend’ which is limiting and not telling entire financial story. Since we live in a month by month economy., would be nice to delineate the dashboard to read as much Monthly data as possible, e.g 1. spend by types (family, shopping, withdrawals etc 2. Receipts by type (from individual, business, etc) And from this to enable one still down to specifics under each. Also would be good to have ‘money in’ trend lines to compare against ‘money out’ trend line already provided. Otherwise the statement search functionality is great and the fact you are able to download portions of it according to ones slice and dice criteria. In future you can improve Home dashboard to read year to date data with user able to select which months of the year he wants to see.

I’ve been using this app for almost 2 years now and I feel like that puts me in a good position to review it. To begin, it is incredibly convenient. It just makes paying for goods or sending money a thing you don’t really have to think about and it just jam packed with features to make ease of use a priority. However, it is also riddled with bugs and unexpected behavior. At the worst time it’ll decide to stop working, you won’t be able to make payments, or it just won’t load up. The the data analytics features take forever to load and will only return the data on a good day. The developers really need to work on the back end to improve reliability and reduce the sheer amount of downtime to better user experience.