My Safaricom App offers our customers a convenient self service channel to manage their safaricom account and interact with our Customer care
Key Features Include:
- Safaricom Platinum
- Blaze Shake & Vote
- Bill Manager
- Mshwari / MKCB
- Cost Calculator
- Show Account Balances; Airtime, Data, SMS
- Topup: Recharge with a Voucher
- Bonga Services; Enrolment, Balance, Transfer, Redemption, History
- Data & SMS Plans – View and Purchase bundles
- Store Locator – Near Me
- Charged SMS Services – VIew and Manage
- Skiza Services – View and manage tones
- My Profile; IMEI, PUK
- Sambaza services -
- Okoa services
- Roaming Services
- Knowledgebase
- Request for M-PESA Statement
- Feedback and Rating Service
- Contact us: Twitter, Facebook, Live chat

What’s New

Version 3.6

Introducing In App M-PESA PIN authentication. The improved PIN authentication service is currently available for Send Money, Withdraw Cash, Lipa na M-PESA, Bill Manager and Check Balance menus.
In case you send money to the wrong person, you are now able to reverse it on the last confirmation screen.

Ratings and Reviews

3.5 out of 5
467 Ratings

467 Ratings

Gracie254 ,

Convenience at its best!

This app has simplified so much for me and I love the fact that the “hakikisha” option gives ample time for one to ensure that they have sent money to the right recipient.
It’s also great when you choose the recipient from the contact list and this is unlike the normal Sim Application option in the phone settings. The loan section is equally quite convenient since you have access to your loan balances, savings and loan limits all on one page. Kudos Safaricom team!

However, kindly ensure that you constantly fix bugs and app malfunction since sometimes when one is mid-transaction, the app hangs or fails to bring up the “Enter PIN” dialog box. Or sometimes you’ve already entered the PIN and the transaction seems to have gone through but then it hangs and one isn’t sure if money was debited from the account or if it’s safe to repeat the transaction.

Developer Response ,

Hi Gracie254, glad to hear from you and appreciate your feedback. Apologies for the inconveniences experienced while using the app. We're doing everything possible to stabilize the App. Keep the connections going.

Safaricom user ,

Great app but needs some tweaking

The app is very handy with great UI. There are a few challenges however; The app should incorporate all a client’s services/subscriptions, like the Safaricom FTTH. Being able to manage that service within the app would be a great addition. Sometimes the app fails to launch and freezes at the splash screen and has to be terminated and it relaunched to have access to functionalities. After the relaunch, the app runs fine. Finally, the API that starts the transaction authorization fails to bring up the “Enter PIN” page occasionally and the process prematurely ends at that bit

Developer Response ,

Thank you so much for your feedback, it will be taken into consideration. Please share your number via email, we''d like to contact you and assist in the M-PESA pin issue.

Eric.Rickdees ,

⭐️⭐️⭐️⭐️⭐️Loving the Safaricom app totally!

Quite a handy app indeed and with a great UI too. Functionality is super awesome. Only slight challenge is that even when running it on my second phone with different provider, I still need to have my safaricom line beside me for the authorization bit. So basically I can't do much if I forgot the latter. But then again I guess the authorization by registered SIM is a necessary safeguard. Secondly, by activating app on second phone, the main line app gets deactivated. - Rickdees

Developer Response ,

Thank you very much for your feedback Eric .Kindly note you cannot have the App active on two lines at the same time as we use the simcard to read your data and load your profile.


Safaricom Limited
93.1 MB

Requires iOS 8.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© 2016 Safaricom Limited


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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