와 함께 영어 배우기 Promova 4+

환불 관련 아래 문의글에 나와있는 메일로 보내니 아주 빠르게 처리해주었어요. 비록 애플 구독이라 애플 쪽에 다시 문의했어야하지만 여기서 해줄 수 있는 확인은 다 해주었어요.
메일 답장이 엄청 빠르게 와서 인상깊었습니다.
유용하게 사용하는 분이 있었으면 좋겠네요.
수고하세요.

Dear Learner! Thank you for sharing your experience with our customer service. We're glad to hear that your refund was processed quickly and that you found our email support responsive. Your feedback is valuable to us, and we appreciate your understanding regarding the Apple subscription process. If you have any further feedback or suggestions, please feel free to let us know at support@promova.com. Take care!

무료체험기간동안에는 청구 안된다고 명시해놓고 디파짓처럼 카드번호 적게 합니다. 막상 앱 둘러보면 광고랑은 전혀 무관한, 언어 실력 향상에 크게 도움이 될 것 같지는 않은 프로그램이에요. 가입하고 무료체험 등록한 당일에 구독 취소했는데, 청구 인된다더니 카드가 결제됐고 내역에도 며칠째 취소되지 않은 채로 남아있어요. 카드명세서 안봤으면 만원 돈 날리거나, 어쩌면 구독해지 되지 않고 계속 돈이 나갔을지도…그냥 광고랑 딴판인 앱이니까 애초부터 가입하거나 구독하지 마세여

Dear Learner,

Thank you for letting us know how you feel after using Promova. We understand how important it is to be able to find the features that caught your attention in the advertisement. While some of them are still in development, Promova stands by its word and provides the learning experience we promise—one that’s trusted and loved by millions of active learners.

We’d love to chat with you about the features you're interested in at support@promova.com and help make sure you know exactly where to find them and how to get the most out of them.

Speaking about charges, we completely share your perspective on transparency. To prevent accidental or unauthorized purchases, Promova always requires users to enter full card details (number, expiration date, and CVV) or log in with PayPal. This process confirms that the purchase is made securely and intentionally.

We also make sure to show a clear summary of the purchase before any payment goes through, and send confirmation emails for every transaction, whether completed or scheduled, so there’s enough time to review and cancel if needed. It’s worth noting that the free trial is available only once per account, so if you were prompted to pay, that means the trial had already been used before.

We’d be happy to go over any of these concerns in more detail if you reach out to us at the email mentioned above. We're here to help and would love to hear from you!

아니가 잘 못눌렀대요..
저도 문자가 와서 알게 되었어요
환불받으려몀 어떻해야할까요...?

Dear Valued Customer! Thank you for the 5-star review! We really appreciate it. If you have already decided to stop using the benefits of the subscription and wish to cancel it, write to the support@words-booster.com email address. Our team works tirelessly to always provide you with prompt assistance in any situation, even if it is the cancellation of a subscription that a child accidentally subscribed to. We look forward to hearing from you soon. Take care!