OSCC Dashboard 4+
Mitel Networks Corporation
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Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch.
Enter OpenScape Contact Center Dashboard.
OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly.
It’s simply the better way to manage your contact center.
What you can do:
Monitor and control all of the important aspects of your contact center, including:
- Agent Summary: Number of agents logged on, logged off, idle, away, busy, active
- Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls
- Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc.
- Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more
- Change the routing state of an agent (e.g. from unavailable to logged off)
- Configure which agents you want to be included in the view
- View all available skills for each agent and remove skills from an agent or assign new skills to the agent
- Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more
Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager
새로운 기능
버전 2.2.12
- better support for dark theme
앱이 수집하는 개인정보
Mitel Networks Corporation 개발자가 아래 설명된 데이터 처리 방식이 앱의 개인정보 처리방침에 포함되어 있을 수 있다고 표시했습니다. 자세한 내용은 개발자의 개인정보 처리방침을 참조하십시오.
데이터가 수집되지 않음
개발자가 이 앱에서 데이터를 수집하지 않습니다.
개인정보 처리방침은 사용하는 기능이나 사용자의 나이 등에 따라 달라질 수 있습니다. 더 알아보기
정보
- 제공자
- Mitel Networks Corporation
- 크기
- 5.5MB
- 카테고리
- 비즈니스
- 호환성
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- iPhone
- iOS 13.5 이상 필요
- iPad
- iPadOS 13.5 이상 필요
- iPod touch
- iOS 13.5 이상 필요
- Mac
- macOS 11.0 이상 및 Apple M1 칩 이상이 탑재된 Mac이 필요
- 언어
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독일어, 영어
- 연령 등급
- 4+
- 저작권
- © Unify Software & Solutions GmbH & Co. KG, 2016. All Rights Reserved.
- 가격
- 무료