HiKnow 4+
Huawei Technologies Co., Ltd.
-
- Free
Screenshots
Description
Huawei HiKnow APP is an after-sales delivery and service platform for enterprise partners, customers, and Huawei engineers, Provide product support and service for engineers, such as delivery, maintenance, product documentation and community communication.
【Delivery】
● eISDP：Three enterprise service delivery channels: industry project delivery, quick contract delivery, and partner service delivery (PSD). The one-stop digital delivery platform built for customers, partners, and Huawei engineers implements efficient collaborative delivery and E2E project management.
Activate Product License：License activation, download, maintenance, and task management.
【Maintenance】
● Weiknow：Provides 24/7 Q&A services, covering typical pre-sales and post-sales application scenarios, helping you quickly obtain knowledge about enterprise products and services.
Maintenance Enter the SN to query the maintenance information. You can scan the QR code on your mobile phone,Quick renewal consultation and purchase.
● Service Request: Submit a trouble ticket and view the progress.
● Spare Parts Requests: Apply for spare parts online, confirm spare parts, view the progress, and return spare parts.
● Global service hotline: Huawei provides 24/7 global hotline services to help you quickly obtain services.
● Spareparts：Query the spare part progress based on the spare part order number, trouble ticket number, and faulty part SN.
● Scan：Obtain product information, component information, maintenance information, and related documents by scanning the QR code on a mobile phone, Send scanning results to personal emails in batches. Multiple modes are supported, such as batch scanning, image, and manual input.
【Product support】
Helps users quickly obtain product documents, tools, cases, bulletins, product videos, online classes, and Info-Finder.
【Community】
Communicate with Huawei experts, partners, and customers , share technical content, seek help, learn technical topics, and participate in community activities to win bonus points and prizes.
Contact us: If you have any questions or suggestions, please contact us,Go to "APP-Me-Help and Feedback" to submit comments or suggestions
What’s New
Version 12.1.0
New features:
1. partner service workbench: Ability assessment supports download and view assessment rules, business managers new member list query, specialized qualification offline pre-sales certificates.
2. the new revision of E-SCAN installation function, showing projects currently responsible for engineers, improve partner work efficiency.
3. industry project delivery installation scenario supports job tools corresponding to E-Scan from the event, and work is more flexible.
4. my spare parts support view logistics information map trajectory, spare parts dynamically visualization.
Question Repair: Repair known issues, more smooth operation.
I hope that you can feel more surprises and conveniences when you use these updates. There are any questions or suggestions during use, please feel free to contact us at any time [App- I - Help and Feedback].
App Privacy
The developer, Huawei Technologies Co., Ltd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Sensitive Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Seller
- Huawei Technologies Co. Ltd.
- Size
- 16.3 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.0 or later.
- iPad
- Requires iPadOS 12.0 or later.
- iPod touch
- Requires iOS 12.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Simplified Chinese
- Age Rating
- 4+
- Copyright
- © Huawei Technologies Co., Ltd. 1998-2020.All rights reserved.
- Price
- Free