Bank of Ceylon Mobile Banking 17+

Need some bug fixes!! Asap!!

I am a sailor, and I was waiting until this app come online like forever.. Coz the mobile site doesn't work properly when I do transfers.. Since I’m overseas like almost all the time,and all my accounts are with u guys, this is very important to me, but first of all, you didn’t send me a password to my mobile phone, then I tried so called OTP(one time password). I receive the password without any issue to my roaming number, but then once I entered it and click the submit, it just stuck in a page titled “OTP verification” with just a back button on it.. I click the back button it goes back to user id page.. and since yesterday i tried this like 10,20 times.. I receive passwords but the same loop continues.. please fix this, it is really annoying..

Developer Response ,

Dear KauwaB, Are you still finding issues with the system? If so please contact our Customer Care or Electronic Banking Unit. You can also inbox into our Facebook page or send an e-mail to ebank@boc.lk.

Adding Other Bank Accounts issue

There is no option to add “Other Bank Account” under Other bank accounts & cards. The only option available is “Other Bank Credit Card”. According to other recent reviews I can see that this issue is been reported by users since a couple of months ago. When is BOC going to fix this? Its is a shame that one of the country's top level bank is still unable to fix a simple issue.

Poor operation-at all time

This app is not working at any day properly. Any time I want to make a payment or transaction the app is not working properly. Either cannot login or takes loooooong time with circling. Different error messages are poping up and after a very long time it is connecting. So actually there are no errors. Error messages are just for the sake to keep the customers retained and no meaning at all. Such a time waste. I am very happy with the earlier BOC online transactions which was before introducing this app. An app is supposed to more user friendly and more efficient than that and unfortunately this app is not for it. Please consider. I am writing this after so many patient attempts. 😓

Developer Response ,

Dear Valued Customer,
We understand this can be frustrating. We are working towards making this better. We will forward your concern to the technical team. Please bear with us. If you need any assistance, please write to us at ebank@boc.lk via your registered email.
Thanks.