Twilio Flex 4+
Twilio, Inc.
-
- Free
Screenshots
Description
Flex Mobile extends your Twilio Flex contact center to connect customers with your employees, wherever they are. Flex Mobile unlocks all Twilio Flex functionality to empower customer-facing teams with a shared view of customer data to reduce handle time, AI features to increase productivity, and compliant omnichannel communications on personal devices.
Contact center interactions can now be routed to the right employee, wherever they are, to connect employees in the field, in-store, or at local branches to reduce transfer rates and improve visibility by analyzing interactions over mobile devices. Supervisors can use this enhanced visibility to improve quality management on mobile communications and ensure every customer interaction is delivering value.
Flex Mobile requires an existing Twilio Flex account.
What’s New
Version 0.11.0
New
• Unified Profiles is now available in Flex Mobile!
• Added the ability to show an undelivered status for failed messages.
• Implemented system browser for latest SSO authentication flows.
• Added support for VoIP calling with customers.
Fixed
• Reduced average app initialization time by >3 seconds.
• Disabled attachments functionality when a task is in wrap-up status.
• Fixed the ability to accept inbound calls while on an active call.
App Privacy
The developer, Twilio, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Twilio, Inc.
- Size
- 28 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 12.4 or later.
- iPad
- Requires iPadOS 12.4 or later.
- iPod touch
- Requires iOS 12.4 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © Twilio, Inc.
- Price
- Free