Description

Whether Car-Net or We Connect, connectivity meets intuitive design in the new app for your Volkswagen mobile online services. Register your Volkswagen and use the We Connect app as a direct connection to your vehicle*. With all the benefits. 
 

The Volkswagen We Connect app benefits for you at a glance:

• Quick, intuitive access to comprehensive vehicle information and your vehicle status.
• Control convenient vehicle functions by using your smartphone as a remote control. For example, you can easily programme your optional auxiliary heater using the We Connect app. You can even lock and unlock your doors** and luggage compartment remotely.
• Find your Volkswagen faster – your latest parking position is just a tap away.

• Send your next destinations to the navigation system effortlessly
• Even more helpful functions for electric vehicles. Check the charge level of your battery, for instance, or start and stop the charging process.

Thanks to the simple in-app registration and the new Volkswagen ID, your vehicle can connect to your smartphone even more quickly.


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*Availability of the services described depends on both the vehicle and its equipment. Find out about compatibility at www.volkswagen-carnet.com.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be signed online with Volkswagen AG. For We Connect Plus, you have 90 days from when you receive your vehicle to register it at www.portal.volkswagen-we.com and use the services for the full duration of the agreed, free period.
**Usage requires an identity check in the form of Volkswagen Ident verification.

What’s New

Version 5.3.2

Thank you for all your feedback. With the latest update, we have implemented new functions and fixed errors.
- Find a service partner nearby
- General improvements

Ratings and Reviews

3.6 out of 5
67 Ratings

67 Ratings

Giras80 ,

Miserable performance

With the app quite basic like it is, from a producer size of Volkswagen you would expect the things just to work. Not in this case. It lags, it crashes, now even cannot connect to my car for quite some time now, update after update not solving the issues. It’s such a shame and embarrassment - even bigger shame is to charge money for such a service!

I could accept this ridiculous quality if it was free of charge, come as part of a car deal (after all, it is for hybrid and electric cars, which are not the cheapest one), but charge €60/year for a “service” and not make sure it works?

Shame on VW!

Developer Response ,

Dear Giras80, thank you for your feedback. We are sorry to hear you are experiencing difficulties with your We Connect app. In order to help you, please contact us at weconnect-support@volkswagen.de or at 8-800-30723. Best regards, Your We Connect Team

PavJev ,

Unreliable, never works when needed.

I was supposed to use it to turn on my webasta when it is cold remotely. This was the only reason I have order that webasta, since me and my wife can not use single remote for webasta as it comes from the factory. Also, remote works in limited radius.

At the moment it is almost impossible to turn that webasta on remotely with the app, so I am using cold car anyways ...

The service is payed also.

Miserable support from VW. Copy paste answers withouth even reading a problem. Not to mention that UX/UI refresh does not solve the problem at all ... why spend money there?

Developer Response ,

Dear PavJev, thank you for your feedback. We are sorry to hear you are experiencing difficulties using your auxiliary heater from your We Connect app. In order to help you, please contact us at weconnect-support@volkswagen.de or at 8-800-30723. Best regards, Your We Connect Team

glodasmi ,

Unbelievable

This app / car is unbelievably slow and unreliable. I Have been using it for 2.5 years and had seen many updates that failed to produce any improvements. Shame...

Developer Response ,

Dear glodasmi, thank you for your feedback. We are sorry to hear you are experiencing response difficulties with your We Connect app. In order to isolate the cause of the delay from your app, please contact us at weconnect-support@volkswagen.de or at 8-800-30723. Best regards, Your We Connect Team

Information

Provider
Volkswagen
Size
234.9 MB
Category
Utilities
Compatibility

Requires iOS 12.0 and watchOS 4.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Albanian, Bulgarian, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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