In March of 2025 Apple ended support for iOS16. This has consequences for the Xelion iOS App from version 9.6.1: • The app is now only tested on iOS17 and newer. • Technical issues that occur on iOS16 devices are no longer addressed. • Older app versions that are iOS16-compatible, are no longer maintained. Fixed: • When user enters an incorrect phone number while logging in with SMS, the user can now log in with a password instead. • The indicator for missed communication now works correctly.

With in March of 2025, Apple ended its support for iOS16. As a result, after this version Xelion: • only releases apps tested on iOS17 and above; • no longer resolves technical issues if they occur on iOS16 devices; • ends maintenance on app versions that are iOS16-compatible." New: • Users can now see all contacts in the ‘Contacts’ overview. • Users can view highlights of a new Xelion release in the ‘What’s New’ slides. • Users can now long press on the keys in the ‘Keys’ overview to paste a number. Fixed: • Searching for a contact now shows the most recently used contacts first. • The scroll position in the Contacts and Favourites lists no longer resets after opening a contact card and pressing back. • Voicemails and call recordings stop playing when the app is closed. • It looked like WhatsApp messages could still be sent, even though the session was already closed or disabled. • When sending an SMS, company numbers that support SMS can now be selected again. • Communication items now show up in ‘recents’ (former ‘message box’) overview. • Pressing mute in the native iOS call screen now also mutes conversations in the Xelion app. • The communication overview no longer jumps when the keyboard is opened. • When sending an attachment that is too large, an error now shows the maximum permitted file size. • When a user tries to log in with a number that is already in use, they now see an error and can no longer log in. • The Simplify app overview no longer shows up unnecessarily. • Locations now show up for colleagues in the Favourites and Presence lists. • The app no longer crashes when adding a to-do item after removing another one. • Rearranging the favourites list could sometimes cause a crash — this has been fixed. • While typing a message in Chat, other users now correctly see that the user is typing. With Apple CarPlay: • You can call and search with Siri while the app is open or in the background. • When opening a contact in CarPlay, the call button would disappear (iOS 26.2+). Now, the list of numbers appears instead with a new design. Improved: • A new design is applied to the Messagebox and line selection in the Recent overview. • A new design is introduced for the phone keys in the ‘Keys’ overview. • The ‘Settings’ overview is redesigned for clarity. • Favourites are moved to the ‘Contacts’ overview. • When the voicemail filter is active in the Recent overview, voicemails can now be played directly.

New: - Users can see the ‘last contact with’ list for contacts With Xelion Server 9.6: - Users can switch to the GSM network if the webRTC connection is bad - When the app is open and a webRTC call comes in, users can see the organization and the ‘last contact with’ Fixed: - Transferring calls on iPad works again - Some navigation issues are fixed - The customization of the bottom tab bar stays in place after retrieving the app from the background - The bottom tab bar no longer disappear in situations where it should stay visible - Pressing 'go to bottom' in a chat now goes all the way down. - The session now updates correctly if it tried to renew session while the app runs in the background. Improved: - New design for transferring calls. - Adding a new call in the call window now shows a list instead of dismissing the call window.

New: • iOS 16 users see a message that support for iOS 16 stops in 2026 • Users see a message when the Microsoft Sync session expires With Xelion Server 9.5: • Users can now request a transcript of a call recording • Users can give feedback on the audio quality by long pressing the call log, or under the 3 dots during a call Fixed: • Removing numbers from the Keypad dialer view doesn’t crash anymore • Text to speech icons are not visible if administrators disable the function. • Users are logged out less frequently. • Tapping the missed call notification doesn’t open the communication of yourself anymore • App does not crash anymore while opening it on an external second screen Improved: • Updated to the latest WebRTC library • Various design changes in the message box

New: - Simplify App functiopn: users can choose an app interface to Standard, Simple or Custom - Users can now select and switch to a keypad as default dialer screen - Users can see the details when long pressing a call - Users can see and edit the notes of a call log when long pressing a call - Users can expand chat messages if a message is too long Fixed: - Call recordings from conversations that were transfered to external numbers can be listened to - You can call back to missed calls from the iOS missed calls screen Improved: - Call failed window now shows the correct options - Missed calls in CarPlay show the calls per line

New: • You can use Siri to search and call Xelion contacts with Xelion. Due to a technical issue at Apple, this does not work in iOS version 18.4.1. • You can use Apple CarPlay to see and call favourites, most recently used contacts and see latest missed calls. • You can now scroll to the bottom with a button in the chat/communication overview. • Group members are now visible in the chat information view. • Chat conversations can be assigned to another user when the conversations comes from an external source or WhatsApp. • When users click on a hyperlink number in a chat, Xelion is now used to call. • You can share a Xelion contact in a chat with other users. • Employees are now visible in the information view of an Organisation. With Xelion Server 9.3: • The wallboards now show how long a user is in wrap-up time.. • You see an icon over the avatar if a user is in wrap-up time. Fixed: • Swipe-to-reply sensitivity is changed. • The chat/communication overview opens at the newest message. • Checkmarks for a chat now update correctly. • Audio no longer drops when opening a chat/communication overview while on a call. • The active call view now displays Microsoft Teams calls correctly. Improved: • The maximum number of visible lines in ‘Manage Others’ is increased.

Fixed: • During a call the phone tries to reconnect for a longer period of time when the connection is poor.

New: • You can now take a photo and send it via the Xelion chat as an attachment. • The app now has an icon for dark mode. • The setting for 'Call waiting' is added to the "Call Routing" settings. • Calls can now be transferred to a phone number from the transfer window during a call. • The 'auto-reply for chat' function now has the option to set auto-replies for the 'log in status' presence status. • You can now change your own avatar in the Account view settings. • The UI language can be set to Swedish. With Xelion Server 9.2: • WhatsApp template messages can be sent from the attachment menu. • WhatsApp template messages can be sent from the dialer. Fixed: • The text field now stays in one place when you send an attachment. • Incoming WhatsApp and webchat messages now show up in the communications overview. • Responding to incoming WhatsApp messages no longer causes a "session ended" error. • A chat license is now always required in order for a user to chat. • Call recordings can no longer be forwarded. • The timezone for the display of the last sync date with Microsoft is now correct. • The Caller ID with the callback is now displayed correctly when the 'call-back' call method is used. • Unknown Addressables can no longer be added to the favorites list. • The call window now shows correctly on the iPhone SE. • The call window is no longer pushed up out of view. • The call window now shows correctly when you use the iOS Zoom/larger font function • The Microsoft Teams synchronisation can now be started correctly. • Communication details can now be opened even when the last communication with that person was a conference call. • The (un)mute and on hold buttons now work correctly in the call window. • Bluetooth audio now continues to work when a second call comes in via WebRTC. • The audio signal for 'call waiting' now plays correctly. • Alarm messages now play over the speaker. • Voicemails and call recordings can now be played over the speaker or a bluetooth device • Long chat messages with a reply are now shown in totality in iOS 16 & 17. • The tab bar now shows in the correct location on iPad with iPadOS 18. • The attachment menu now shows correctly on Ipads. Improved: • Conflicting filters in the communications overview cannot be selected simultaneously. • Design for users who are on a call for the dialer, the presence list and the favourites list. • Interface design to show who handled a (chat/whatsapp/webchat) message. • Interface design for missed calls, voicemails and calls in the communications overview.

New: • Users can now use Microsoft credentials to log in. • Users can add and delete wallboards. With Xelion Server 9.0: • Users can now change their password through the forgot password functionality. • When using ‘Manage others’, users can set auto-replies for external chat. Fixed: • The app no longer crashes when multiple push notifications come in at once. • The app no longer crashes when a favourite is deleted from the list and another page is opened • You can now delete multiple contacts from the favorites list at once. • Call pickup now shows the original intended recipient. • Scrolling inside the communication/chat overview works again in iOS 18. Improved: • A new design for the “login with SMS code” screen (the screen where you enter the OTP code) • Wallboard now displays the user’s selected wallboards.

Although Xelion's functionality is the same, the app welcomes you with new colours, fonts and icons. Xelion takes your internal and external communication to the next level, which makes contact with customers and colleagues fast and efficient. Experience the innovation and improve your communication with Xelion!

New: • Xelion calls can be hidden from the iPhone’s recent communications list. • Users can now see who accepted a call or chat prompt from the message box. • Users can see who handled a chat conversation in the chat/communications overview. • Users can enable/disable call waiting. • Users can now manage to do lists. With Xelion Server 8.6: • Users can see who took a call in the communications overview. • Users can start or stop Microsoft synchronization (if their admin allows this). Improved: • A new design for the call control screen.

New: • Send SMSes (with a license). • The end user can add, remove and edit exceptions to their line schedule. • The communications overview can be searched and filtered. • Contacts can be added from the dialer search. • A call overview that shows all calls on the tenant. With Xelion Server 8.5: • The app can be simplified on a per user basis by administrators. • End users can set a temporary presence status. • Set locations for temporary statuses. • See a banner when a status change activates the do not disturb function. • Record and play voicemail greetings for your lines. Fixed: • The UI updates when you select “One Time Override Mode” in Manage Others. • The display of the Xelion Server version now updates on the About page. • Tapping the missed call or voicemail notification opens the corresponding communication page. • The Search bar in the dialer view is cleared after starting a call. • Local contacts are now shown again during call transfer. • When you send WhatsApp template messages, your company phone numbers are visible. • The footer bar can only link to each tab once. • The header no longer disappears when they keyboard is opened. • The user’s personal line ('Me') is now always shown first. Improved: • SMSes that were sent but could not be delivered are indicated in the communications overview. • It is now easier to add or edit contacts.

Fixed: • The call window can now be dismissed during a conference call. • Memory, CPU and server load now stay more stable during a conference call.

New: • Listen to voicemail and call recording message from anonymous callers. • Open the communication with a anonymous caller. • Both the presence list and the favorites list now have a dedicated search function. • When you enter a phone number, Xelion will look up the number in the Xelion address book. If the number is associated with a contact, the contact information is visible in the dialer. Fixed: • When swiping to the next message box, the communication would sometimes merge with the previous message box. • When the app was put in the background with an open communication screen, the screen wouldn’t update on new incoming messages when reopening the app. • While searching, if an iPhone contact is an organization, show that instead of a blank entry. • Issue where the auto-dial wouldn’t start when the last called number was a central company number. • Issue where chat message were sent multiple times. • The app now always take up the assigned screen space. • Anonymous callers are sorted chronologically as well. • When you select the call strategy “Only incoming through Xelion”, the option for call confirmation is no longer visible. • Addresses were sometimes not visible for contacts. • Anonymous callers would sometimes show up as “Nzg”. • Issue where users could not be called sometimes on first login. Improved: • Made the sender to a group chat more clear in the message box. • Show “placeholder” text when the dialer, favorites and presence list are empty. • When the selected presence group shows “all”, it is sorted alphabetically. • Various improvements for the message box.

This version includes iOS 17 related fixes for: - incoming GSM calls with call confirmation - localisation of app notification - diallng from the native dialer

Fixed: • One way Audio during calls • Logging in with sms code • Audio issues at the start of a phone conversation. • Login buttons now appear on iPad in landscape mode. • After logging in the message box now shows the correct, updated messages. • Dual sim phones can now use the webRTC call strategy without issues. • Only active calls are now shown at the top of the screen. Improved: • Basic functionality on Apple Silicon Processors

Fixed: - Audio issues at the start of a phone conversation. - Login buttons now appear on iPad in landscape mode. - After logging in the message box now shows the correct, updated messages. - Dual sim phones can now use the webRTC call strategy without issues. - Only active calls are now shown at the top of the screen. Improved: - Basic functionality on Apple Silicon Processors

New: • Line administrators can edit existing exceptions to the call flow schedule • (for 8.3 servers) The third and fourth buttons of the tab bar can be reprogrammed • It is now possible to forget the login data on the login screen. • The call window has these new ○ Start / stop the call recording ○ Chat with a colleague ○ See more contact data ○ Unannounced transfer ○ Start a group call ○ (for 8.3 servers) Call flip (change device) ○ Add note to conversation ○ (for 8.3 servers) Add call type • The numeric keyboard has a ‘done’-button • The app remembers the last keyboard that was used. Fixed: • Agents are now shown on the wall boards correctly • The longest waiting caller is now shown correctly • The avatar is now loaded correctly in the call window • When a call is retrieved from being on hold, the sound no longer cuts out. • When creating a new contact form a number, the screen would appear and disappear immediately Improved: • Call window design • Wall board function and speed

New: • Line administrators can edit existing exceptions to the call flow schedule • (for 8.3 servers) The third and fourth buttons of the tab bar can be reprogrammed • It is now possible to forget the login data on the login screen. • The call window has these new ○ Start / stop the call recording ○ Chat with a colleague ○ See more contact data ○ Unannounced transfer ○ Start a group call ○ Call flip (change device) ○ Add note to conversation ○ Add call type • The numeric keyboard has a ‘done’-button • The app remembers the last keyboard that was used. Fixed: • Agents are now shown on the wall boards correctly • The longest waiting caller is now shown correctly • The avatar is now loaded correctly in the call window • When a call is retrieved from being on hold, the sound no longer cuts out. • When creating a new contact form a number, the screen would appear and disappear immediately Improved: • Call window design • Wall board function and speed

New: • Wallboard shows presence status for individual agents. • Wallboard shows busy status for individual agents. • Colleague list is added to the contact window. • Long press on a chat message shows the options ‘reply’, ‘forward’, and ‘copy’. Fixed: • Muting works. • Wallboards do not crash when navigating from ‘What’s new’ to ‘Statistics’. • Trace logs are updated. • Links are more visible in dark mode. • Videos in chat open correctly. • The checkmarks for the statuses ‘message received’ and ‘message read’ now work correctly. Improved: • Message box design • Communication window design • Call window design

New: • Wallboard statistics • Private contacts can be searched and called from the Xelion dialer screen • The status of users on the Presence and Favorites lists is now shown in realtime • Contacts can now be created or added to directly from a call log • In Low power mode a warning is visible • Auto-dialing can be disabled • Release notes are published under More >> What’s New • Users on the Favorites list can be dragged into a preferred order with a long press on the contact (server version must be v8u1 or higher) Fixed: • Trace logs can be sent via any e-mail application • Missed call notifications for all active phone lines are visible • User status always shows the selected status Improved: • Dialer screen design • Auto-dial screen design

- Added new contact details card - Changed the selection of caller-id and anonymous dialing to be independently selectable in the settings - Fixed issue where search input wasn't highlighted in the dialer tab - Fixed issue where correct permissions weren't asked for which caused some functionality not to work - Fixed issue where tapping on the voicemail notification wouldn't open the inbox - Fixed issue where line order wasn't editable when managing other lines - Fixed issue that wouldn't show which user has send a message to a group chat in the inbox - Fixed various translation issues - Various other stability fixes

- Fixed bug where you couldn’t see for who the incoming call was - Fixed bug where call was answered but the audio was delayed - Fixed bug that showed the transfer dialog when initiating a second call with web rtc - Fixed some display bugs in the settigns screen that occured when using IOS 16 - Fixed bug when you tap on a voicemail notification that takes you to the settings page instead of inbox. - When sending a bug report, a default email adress is now being used to send these to - Improved Notification handling

- Added an option in Settings to manage the phone-lines the user is authorized to use. - The user’s avatar now indicates if the user is busy. - When no presence groups are available or the presence group contains all users, it is sorted alphabetically. - The settings screen now hides unavailable options, for example: * ‘Incoming lines’ is hidden when only the user’s line is available. * ‘Manage others’ is hidden when there are no other lines to manage. * ‘Call strategy’ is hidden when only a single strategy is available. - Chat is hidden when it’s not licensed. - App startup time is improved. - The notification handling is improved. - Xelion can be selected as a call option in the IOS Contacts. - Fixed a bug that caused the app not to show the Message-box after re-login. - Fixed the dialer layout on Iphones with a smaller display then 4.7 inch - Tapping the avatar of the own user at the top of the screen now opens the settings screen. - Various other bug fixes. - Various translation fixes.

- Reworked the settings screen: * Added user account settings. * New user status selector. * Added participation in phone lines for incoming and outgoing calls. * Added management of active phones (Softphone, Smartphone, ...) * New call-flow settings (Voicemail, Fallback, ...) * New call strategy selector (GSM, VoIP, ...) - Added busy icon to the avatar of a person in the call. - Added support for multi-line chat messages. - Fixed labels in the phone-line selection dialog. - Various other bug fixes.