iCSee 4+

For some time it is impossible to log to the account associated with the facebook profile. For this reason it is impossible to use the application (I’am not close to the camera to log in by others methods).

After receiving your feedback and evaluation, in order to improve the customer experience, send an email to service.icsee@gmail.com for feedback (APP name version + feedback content), we will analyze and deal with it as soon as possible, and wish you a happy life.

I got every 5 sec error message Media connection lost, please try again. Also, on local record, can view max 2 days after formatting SD card, for other period - abnormal video data, stop playing and is requesting to by cloud services. I can’t use this device normally.

App -- my -- tool -- clear the cache, ensure that the memory card is installed without power, whether the storage management is read, and whether there is any error when the device has no card. If it is normal, you can determine the cause of the memory card, and replace the card to solve the problem. If not, you can feedback the problem to service.icsee@gmail.com email

I can’t buy cloud storage, i think there are bugs with app, in section write that no supported devices available. Fix that please.

Received your feedback, in order to customize the password during the user security configuration process, it is sufficient to fill it in. If forgotten or frequently entered incorrectly, it will cause locking. If the password is forgotten, the device can be reset to the factory password.