Contlo Helpdesk 17+

Name: Contlo Helpdesk
Author: Contlo

Contlo

Designed for iPhone

- Free

iPhone Screenshots

Description

With Contlo Helpdesk, provide top-notch service to your customers from anywhere at anytime.

Omni-channel helpdesk
• Route all your support tickets from Email, Whatsapp, Instagram, Facebook and Live chat directly to your helpdesk.

Automated ticket assignment
• Assign conversations to your agents as per their availability with smart fallbacks to ensure no conversation takes a back seat.

Reduce waiting time for your customers
• Provide the best customer experience by configuring quick replies across channels. Respond to messages instantly via our notifications.

Prioritize your customer
• Create conversational tags to enable tagging of conversation as per the requirement to avoid confusion and ensure speedy actions.

Equip your agents to provide quick and well-rounded service
• Use multiple filters such as Tags, Status of chat and Custom statuses
• Use the Profile Section to know the complete user history.
• Use the Orders Section to know the complete summary as well as tracking details of all the orders placed by the user on your store.

13 Aug 2024

Version 1.1

• Enhanced the performance of the app
• Added functionality to reply to emails
• Smoother experience in the profile tabs

The developer, Contlo, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

Contact Info
User Content
Identifiers
Usage Data
Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

Provider

Contlo Technologies Private Limited

Size

51.8 MB