Outstanding service in the field is the key to customer satisfaction. The Broom Street "Field Desk" mobile app for QAD gives field engineers anywhere, anytime access to relevant information from mobile devices. By bringing the right resources, knowledge, and information to the point of interaction, you can enhance the productivity of your field service engineers and improve the efficiency of service operations, while maximizing value from your QAD SSM Application.

Business Challenges:
• Deliver exceptional field service and maintain profitability
• Improve efficiency and productivity of field service engineers
• Make optimal use of Resources
• Get Timely and accurate information from the field

Business Benefits:
• Raise customer satisfaction by meeting Service Level Agreements
• Increase productivity of field service engineers
• Lower Costs
• Manage Spare Parts Inventory
• Capture high quality Data with Real/Time Data collection at customer sites

• Alerts:
o Notify Engineers of New Service Calls to Accept/Reject
o Notify status of Material Orders
• Review Calls:
o Empower Engineers to view Critical Call Information to make timely decisions
• Record Activity:
o Record Call Activity such as ETA/Arrival/Labor/Expenses/Faults/Notes
• GPS Integration:
o Integrate GPS Capabilities of Device to Route you to the call
• Record Images:
o Using your Mobile Device Record/Capture Images related to your call
• Order Inventory:
o Need spare parts? Use your mobile Device to Order Inventory
• Review Inventory:
o Review your Field Service inventory and Make Cycle Count Adjustments as Needed
• Install Base:
o Review/Update your Installed Base Records

What’s New

Version 4.8.1

Fixed crash on iPad when opening Route


Broom Street Software, Inc.
32.9 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 4+
© 2018 Broom Street Software


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

More By This Developer

You May Also Like