My DEDDiE App 4+

The new version of HEDNO’s app aspires to facilitate the customer service and simplify user experience. It has been designed as a modern, easy to use and functional app that provides direct access to the services you need the most, anywhere, anytime.

Specifically, the following capabilities are included:

• Create a user account and save supply numbers of your interest with the possibility of using friendly names.
• Report of a power outage/failure.
• Recall of an existing power outage/failure report.
• Overview of existing power outage/failure.
• Report of a dangerous situation in the electricity supply network.
• Submit a contact request.
• Submit a request for a new electricity connection.
• Submit a request to increase or decrease the power capacity of an existing electricity supply.
• Submit a request for unification of supplies due to modifications at property electricity installations.
• Submit a request for rearrangement of supply.
• Submit a request to check the functionality of a metering device.
• Granting or canceling a nightly tariff.
• Change of the off-peak tariff.
• Recall an existing request.
• Submit Licensed Electrician Certification.
• Submit meter readings.
• View consumption statistics and history of meter readings (for up to 5 years in the past) and load profile graphs for telemetered supplies.
• Receive automated notifications for scheduled power outages.
• View consumption graphs and compare the consumptions between current and previous years (for up to 2 years in the past).
• Receive automated notifications for the upcoming date for taking meter readings.
• Receive automated notifications for the status change of a submitted request.
• Delete automated notifications.
• Access to the history of requests that have been submitted, from where all the details about each request such as the date of submission, category of request, status of request, etc. are provided.
• View all of the user's interest notifications in an inbox and review each notification individually/distinctly.
• Submit an application for connecting electric vehicle recharging infrastructures (for Low and Medium Voltage)
• Interact with Kyros, the HEDNO’s chatbot for immediate customer service and information.
• English language support

Information about the functionality

• You can log in to the application through Taxisnet-based authentication, in order to access all the functionality of the application. Having authenticated, you can maintain your profile with the supply numbers you are interested in. You can now store contact information (mobile phone and email) in your profile. If you do not wish to be identified by Taxisnet, then you can enter the application as guest and make use of limited functionality of the application.
• You can instantly receive notifications of general purpose or power outages in one or more municipalities/communities of your choice.
• To report a power outage/failure, submit a contact or a network connection request, withdraw any request or register meter readings, the use of the full name and a mobile phone number is required, to which an One Time Password (OTP) must be received and confirmed, before the final submission or recall of a request.

Contact

• Instant (online) reception of power outage/failure reports and submitted service requests by HEDNO’s corresponding teams.
• Daily insertion of meter readings to the central metering data management system.

For comments, questions, or suggestions, you can reach us at deddie.gr or call FOR FREE at 800 400 4000.

My DEDDiE App, Created by APPART for HEDNO