Trading 212 17+

Very fast and effective customer care chat .

I had a problem with my verification id . But they fixed the problem
Immediately . Adrian was very helpful and fast reply. Thank you .))))

Good app, poor customer support

The app has a good and clean design however customer support follow up is very poor even after repeated emails or through the app, leaving user trying to resolve issues. In addition there are issues with residence verification. It seems that by default customer support erroneously (in some cases at least) assert that genuine documents submitted are “printed off the internet” and thus not suitable. This shows lack of expertise in identifying genuine documents which in turn casts doubt on how the process is tackled internally. In addition for some reason the verification process also resets seemingly for no reason even after successful verification.

Developer Response ,

We are sorry to hear about your experience. As an FCA regulated broker, we are obligated to request specific document formats in order to verify real accounts. Still, we are doing our best to make the process as easy as possible for our clients. Please reach us at id@trading212.com and our team will gladly assist you in the verification process. Thank you for your patience and understanding on the matter.

poor customer support and withdrawal issues

I have been emailing them but I have not received a reply to resolve the issues.

I have been trying to update the bank details for withrawal purposes as the withdrawals keep getting transferred to a credit card account Inused before to the extent where I now have excess credit card balance.

I clearly chose a debit account already registered in the system during the withdrawal but the transfer was made to my credit card account which I did not choose.

Because of this I have incurred foreign exchange costs, transaction and other fees, this is just so inconvenient.

Planning to close my account soon to transfer to another broker, tradezero is a better broker so far.

Developer Response ,

Greetings, we appreciate the input, Cherry Anne. As a licensed broker, we follow all regulatory and AML guidelines when processing withdrawals. In this light, when sending funds back to you, we will use one of the sources you've previously used for a deposit. However, if a card has not expired, it will remain in our system as valid, and we may process funds back to it. Yet, we do not apply any fees on our end when withdrawing funds, nonetheless, such may occur from the transferring banks. In case you wish to remove a card from your withdrawal options, please email us at info@trading212.com, and we'll gladly take a closer look.