mySWAN 4+

An app to take care of you‪.‬

Swan General Ltd

    • Free



MySwan is the free app from Swan for a seamless access to various services around your insurance products anytime, anywhere !

MySwan users having Internet Access on their smartphone will be able to:

· View and monitor their Health insurance, Home insurance, Car insurance and Life policies.
· Submit health claims.
· Submit motor claims notifications.
· View digital version of SWAN cards for Health, Travel and Rewards
· View accounts.
· Request quotes
· Locate Swan branches
· Call Swan Assistance

Follow these simple steps to start using MySwan
1. Download MySwan on your phone
2. Register using your Swan Direct credentials
3. Enter your 4 digit mPIN

Now your Swan insurance is within your fingertips!

Stay tuned for innovative updates on MySwan!

For more details, please visit or contact us on +230 207 3500.

Call our hotline on 207 9111 between 09:30 to 18:30 from Monday to Friday and on Saturday from 09:30 to 17:00.
You can also email us on

What’s New

Version 3.1.23

* Enhancement on Motor Policy card: We have removed the 'Make a Motor Notification' option and replaced it with the 'Make a Claim' option, which will redirect motor policy holders to our SWAN web app to complete their motor claim process electronically.

* Bug Fixing and Performance Improvements.

Ratings and Reviews

2.1 out of 5
91 Ratings

91 Ratings

Dido's heaven ,

Bugs and errors while uploading claims via the app

Every time i upload a health claim the app cuts out the first time. Then i re-enter and work to upload again while receiving numerous error messages. Up until today - despite the nuisance and loss of time during this process - the claims have gone thru on the 2nd tries. Today however, the 2nd attempt also failed and it’s now 22:41 and i need to go to bed. It would be really nice if you can correct these multiple bugs, which i see have been brought to your attention via the app up to two years ago but unfortunately they still occur. Also it would be good to have a key on the app that lists and defines the various status types because it’s unclear the difference between some such as Non-refundable vs Declined. Thank you.

Developer Response ,

Hello, we are sorry that you're having issues with the app. Can you please call us on 86534 or write to us at Kindly include a description of the issue you are facing on the app. We will investigate immediately & solve the issue. Thank you. SWAN Team

Yassir Domun ,

Too many bugs

I would like to highlight the fact that the idea is great but unluckily there’s too many bugs.
It’s like playing the lottery when you’ll have to log in on the app. Sometimes it might work or not. Notifications for tracking is unbearable. Please review the specs so that we can enjoy it fluidly. Otherwise it serves nothing to have the app on your mobile. Thank you.

Developer Response ,

Hello Mr. Yassir Domun, 

 Thank you for taking the time to write a review.
We appreciated your feedback and we are sorry to hear that you experienced some issues with mySWAN. We are in the process of making some major changes and would like to make things right. Can you please send us a mail on with your full name, phone number and email address. Once again, we apologize for the inconvenience. We will continue to do everything we can to speed up and improve our service. Our support team will contact you as soon as possible. 

 SWAN Team.

Vick Junglee ,

Very user friendly interface

I was astound by how easy it was to make a claim via the app. It took me less than 5 mins to communicate my details compared to traditional means where I would probably need to take some time off from work to go to a branch to lodge my documents. Big thumbs up to the app developers! 👍🏼

Developer Response ,

Hello ! The SWAN Team is thrilled by this positive rating and is working to ensure a seamless experience for all users.

App Privacy

The developer, Swan General Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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