MySwan is the free app from Swan for a seamless access to various services around your insurance products anytime, anywhere !

MySwan users having Internet Access on their smartphone will be able to:

· View and monitor their Health insurance, Home insurance, Car insurance and Life policies.
· Submit health claims.
· Submit motor claims notifications.
· View digital version of SWAN cards for Health, Travel and Rewards
· View accounts.
· Request quotes
· Locate Swan branches
· Call Swan Assistance

Follow these simple steps to start using MySwan
1. Download MySwan on your phone
2. Register using your Swan Direct credentials
3. Enter your 4 digit mPIN

Now your Swan insurance is within your fingertips!

Stay tuned for innovative updates on MySwan!

For more details, please visit or contact us on +230 207 3500.

Call our hotline on 207 9111 between 09:30 to 18:30 from Monday to Friday and on Saturday from 09:30 to 17:00.
You can also email us on

What’s New

Version 2.9.5

Improved user experience

Ratings and Reviews

2.6 out of 5
25 Ratings

25 Ratings

Far shah ,

App is great but uploads not working currently

The app is great because you don’t have to fill in manual forms and just prefill the information required and take a picture of your receipts to send to swan.
However since a few days after filling all information and taking pictures, i reach the upload page which asks to wait patiently and then another message appears which says ‘an error occured’, and the documents never get uploaded!

Developer Response ,

Hello Far Shah,

Thank you for taking the time to write a review.
We appreciated your feedback and we are sorry to hear that you experienced some issues with mySWAN. We are in the process of making some major changes and would like to make things right.

Can you please send us a mail on with your full name, phone number and email address.

Once again, we apologize for the inconvenience. We will continue to do everything we can to speed up and improve our service.

Our support team will contact you as soon as possible. 

SWAN Team.

Yassir Domun ,

Too many bugs

I would like to highlight the fact that the idea is great but unluckily there’s too many bugs.
It’s like playing the lottery when you’ll have to log in on the app. Sometimes it might work or not. Notifications for tracking is unbearable. Please review the specs so that we can enjoy it fluidly. Otherwise it serves nothing to have the app on your mobile. Thank you.

AmarSookooloo ,

Great app

Great app, will be useful for me and many people.

Finally it happened 👍 an App by Swan

Developer Response ,

Hello AmarSookooloo! The SWAN Team is thrilled by this positive rating and is working to ensure a seamless experience for all users.


Swan General Ltd
93.1 MB

Requires iOS 12.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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