Teamwork Desk 4+

Name: Teamwork Desk
Rating: 1 (1 reviews)
Author: TeamworkPM

TeamworkPM

- 1.0 • 1 calificación

- Gratis

Descripción

Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.

Key Features:

• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation

Questions? Click on the App Support link below and we'll be more than happy to help!

Love the app? Leave a quick review below!

7 mar 2022

Versión 2.0.0

Everything! This is a brand new app offering access to nearly all areas of Teamwork Desk.

1.0 de 5

1 calificación

Issues and poor customer service

The app requires you to sign in every week. But the app does not recognize the previous password, forcing you to create a new one every week.

Customer service says there is nothing they can do. It seems that they have not solved bugs for several years now.

TeamworkPM, que desarrolló esta app, indicó que entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.