WeWash 4+

Name: WeWash
Rating: 4.7 (24 reviews)
Author: WeWash GmbH

A clever way of doing laundry

WeWash GmbH

- 4.7 • 24 calificaciones

- Gratis

Descripción

WeWash has started a revolution in communal laundry washing! Unnecessary trips to the laundry room; collection of coins and washing tokens; and uncertainty about when exactly your laundry is done are things of the past. Thanks to WeWash doing your laundry is so much easier:

• Reserve washing machines and dryers for free.
• Receive notifications about the state of your laundry.
• Pay with your phone — no more coins or tokens — transparently and conveniently.
• Our help center and WeWash customer support will help you with any questions.

In detail:
Reserve washing machines and dryers for free
With our app, you can check whether there are any washing machines or dryers currently in use in your laundry room; when not in use, you can reserve them for free – directly from your sofa, when on the go, or from anywhere you choose. If there currently is no machine available … Not a problem! Enter our virtual waiting queue and save your spot in line to automatically getting the next machine when it becomes available! We will notify you as soon as your appliance is waiting for you.

Cashless payment
No more collecting special coins or buying tokens! With WeWash, you can pay for your washing and drying conveniently directly via the app. You can choose from a wide range of international payment options such as credit card, Apple Pay, PayPal and many more. Keep track of the costs with our simple, GDPR compliant and easy to understand invoicing.

Always stay up to date
You will receive regular updates on the state of your laundry via push notifications: Whether your position in the waiting queue changes; your laundry cycle has started successfully; or your laundry is now ready for pick up: You will enjoy full transparency about your reservations, pick up times, and costs.

Free customer support and help center directly within the app
No matter what questions you might have, our customer support is always there for you. We offer you several self-help options and a help center which allows you to contact us conveniently and directly within the app

The WeWash app is available in several languages – you can change the language at any time in the profile settings.

WeWash isn’t available yet in your building? Contact us at support@we-wash.com, if you would like to discuss how to get our system in your laundry room. We look forward to hearing from you and to welcoming you to the WeWash community!

About WeWash
WeWash, part of the BOSCH group and located in Munich, Germany offers a cashless laundry system and a service which makes using communal laundry rooms attractive to all parties involved.

30 ene 2024

Versión 2.47.0

We are always working on making sure that with every update WeWash runs even smoother on your smartphone. The new version of the app comes with performance and stability improvements. Which means that you can keep on washing and drying your laundry via our app, while we make sure that it’s fun!

Do you have a question or feedback? Contact us at support@we-wash.com or via the help center directly within the app.

4.7 de 5

24 calificaciones

Customer service? Good luck.

We tried using this app at a hotel, of all places. The washing machine is apparently broken, but the app won’t show you any sign of trouble and will allow you place a reservation with absolutely zero issues because WeWash doesn’t have a way of telling if a machine is broken or malfunctioning.

Now, it would be fine if they somehow missed a broken machine, especially if it’s recent. But unfortunately, customer support is also nonexistent, so you don’t even have a way of letting them know so they can troubleshoot the machine or simply tell you to move on to the next one. You can’t even place a reservation in another working machine, in fact, because it automatically places you in the empty (and broken) one you’re trying to leave. The only alternative the app offers you is literally writing a mail that I bet someone will read on Monday. Meanwhile, I’m writing this review on a Saturday in the laundry room while I wait for the other machine to be done.

Hello, We’re sorry to hear that you are having problems using our service. When it comes to our machines, we monitor them continuously and turn them off as soon as we detect a defect. But we also rely on the feedback of our users from the laundry room, so please report defective machines via the Help Center in the WeWash App. Depending on the operator model, your property manager, or we are responsible for the machines. Unfortunately, we can't help you without further information. Therefore, please contact our customer support and provide the colleagues more details about your selected laundry room. The quickest way to reach them is via the Help Center in the app (Profile - Get Help - Contact us). Best regards, The WeWash Team

El desarrollador (WeWash GmbH) indicó que, entre las prácticas de privacidad de la app, pueden incluirse el manejo de datos que se describe a continuación. Para obtener detalles, consulta la política de privacidad del desarrollador.