This release contains more enhancements and fixes to improve your experience on our app.
Ratings and Reviews
Unable open the apps
I wanted to purchase ticket n I open air Asia apps like what I used to do as it is convenience! But yesterday the apps can’t load anything because it written internet error or something like that. I tried a few times, even I google through the safari and my internet connection work perfectly. Hence I deleted the apps and re download (eventually I did it couple of times), unfortunately the apps unable to open at all. Can you tell me what’s going on with air Asia apps?
Unsatisfied of the charges
The location boarding was so far and need to walk very long. The custom check service was slow during holiday even there was very long queue for custom checking. This make me queue very long and take very long time to pass the custom check and enter into the boarding gate. At the end, I reach the gate 10min before the flight depart and there gate was closed. I unable to catch up my flight and missed the flight even the plane is still there. We are 10 people at the boarding gate there requested the air Asia stuff assist us to boarding because the plane is still there but the disallowed us to do so! We were so disappointed with air Asia service. In addition, we are informed to purchase a new tickets rather than just pay for the additonal charges to get the next flight. It cause us pay for additional about RM 800 per person to purchase flight ticket and baggage. We were purchase baggage fee and select for the seat in plane before however all burnt and need to pay the same amount for the next flight. Please be considered and charge for the reasonable charges. I had take Air Asia flight for so many years and really so disappointed!!!
Good but need to fix the bug.
I am truly a fan of air Asia since this airline provides flight ticket in a way more cheaper price rather than other airlines. The price is reasonable and the airlines itself are also comfortable. The only downside to it is the apps that keep on crashing most of the time during the payment section. Then I have no choice but to start to fill in the details all over again for a while until it gets on track. I really hope that your team can come out with a solution and get over this problem. It is an issue for those trying to make an easy and fast booking but end up wasting time. Please please please do fix the problems asap. Thank you.
- AirAsia Berhad
- 176.3 MB
Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Indonesian, Japanese, Korean, Malay, Simplified Chinese, Thai, Traditional Chinese, Vietnamese
- Age Rating
- Rated 4+
- © 2014 AirAsia Berhad
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.