It’s way better than what everyone says, it’s simple, complete and you just need to key in a few things and if you really take the time to do the required it’s a great app and simple when you pay attention, for example, do not close the app or refresh the browser, ok? Not so hard, i know the previous version was really bad but I still got around it as a 13 year old. I don’t think we need to stress out too much when we are being lazy and ordering food.

On Friday 7th September at 5.49pm, I made an order from Dominos apps and it was such a bad experience when I couldn’t find my address and have to key in manually which the system assigned me to the wrong store ( I only know it later on). Without me aware that there are other store which is closer, I decided to choose my desired pizzas and made the payment online. Got email from Dominos stated that they received my order and on tracking status it was “Makin Order” . After i’ve waited for almost 2hours, the pizza has yet to been seen and no call from your size. I decided to go to the store and check. It turned out they said, they’ve cancel my order because their store is not within my area ( they are 3km away) and it should be other store closer. Well at least someone should have contacted me and inform right or updates on email with the refund process.. I end up screaming at the staff cause I was mad.. but I know I shouldn’t do that. It was not their fault. It was the management that not giving proper training plus with the lousy apps and bad integration with the store and customer service. To solve the issue, I finally ask them to prepare the pizza that I ordered. Technically if such issue, their side would have offered me but NO and I don’t even receive any Free Pizza voucher from them after I went through such traumatised experience. Eating Pizza supposed to be fun and enjoyment with friends. But I end up fighting with my friends over the uncertainty or the Pizza that we ordered. 😏

I am a long-term customer of Domino’s, but this issue has made me reconsidered using their app. During my last order, I selected credit card as payment method. The processing page showed error, and didn’t automatically return or exit to the main page. I waited for a long time, then decided to close and reopen the app, only to find my entire order was gone. It said my order has been placed from the email, and my order did arrive. However, during nighttime, I received three text messages, showing transfers to an unknown account in US currency. I have never saved my credit card information in any websites or apps. So I suspect hackers may have breached into the app’s security and committed these fraudulent acts. I checked my transaction history and my credit limit reduced drastically. Worse part was, it didn’t even show pending transaction to Domino’s or the hackers’ accounts.I contacted the credit card company and to blocked the transaction. So right now, I stopped using the app until their security is much better and secured.

Latest news, once order pizza, select payment method from dominos app, payment made thru touch n go e wallet, it goes pop up touch n go app to verify payment, then after paid, slide back to dominos app, suddenly the app said error for payment status. Hold on with dominos app, Waiting for long time, nothing happens, then restart the app, there is no point. No tracking order button, no history of order button, already lost where to confirm was the order already done, and the dont know whether selected store receive yet the order or not. Suddenly got notification (your order status is otw), opened from notifications bar, yes the order was confirmed. But after close, then gone forever, open dominos app again. But disappointed. Still dont know how to track order, no button or column or place to track order and history of order.