Etiqa Smile 17+

Lot of improvement and new feature in this app compare to the day this app was launch. Can submit the claim easily thru apps and ease the user. Keep it up with the good work.

Thanks for the 5-star rating and your compliment to our agent. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at smilesupport@etiqa.com.my. We would love to hear from you!

1. Developers don’t understand English or are lazy. After submitting this review they ask users to give details to their support email. This means they don’t understand or they don’t communicate with their support team. 2. Drive less save more odometer reading submission using Iphone 13 : After the odometer reading is input to the text box, the software keyboard blocks the “next” button and we have to touch another part of the screen to reveal the “next button”. This is not user friendly because the user needs to think what is the next step after he keys in the odometer reading and unable to proceed.
3. Why does the user need to click the check box that he agrees with the term and conditions? To save this step, the app should ask to user to agree only 1 time for this entire insurance plan.
4. This app does not include motor insurance claims nor list the manual steps needed to do such claims.

Dear user, may we know more details on your issue in order to guide you further? You may send an email to smilesupport@etiqa.com.my .We hope to hear from you soon. Sorry for the inconvenience caused.

During insuring my cars, the ID and phone entered were different, as I have multiple phones and ID that time was using Passport no.
During signing up the app, used the same phone no but different ID (IC) and name (Kristian name) the app don’t recognize and doesn’t link with my insurance policy.
After knowing these particular are crucial, I need to change the data so that it match the insurance policies……but you can’t do that. You are only allow to change your nickname in edit mode🤭

Dear user, we are sorry for the unpleasant experience you had with our app. Appreciate it if you can send your details to smilesupport@etiqa.com.my . Our support team will assist you further. We hope to hear from you soon.