Go Shop - Online Shopping App 4+

Horrible apps function, online version is a lot better than apps

I just updated to the latest version and it still lack of many functions so I just deleted it anyway. :/ There is no Q&A and submitting product reviews functions in the apps. When I didn’t receive 2 samples in my parcel today, I couldn’t ask for exchange/resent it the items in the apps. I need to go online and do so. How troublesome is that! And when I checkout i couldn’t leave remarks/ reminder to the seller. But the good side of go shop is their price is quite worth it when I purchase laneige and good cs and the parcel is nicely wrapped to me.

about orders

Two weeks ago, I order something in this app. But till now the parcel haven’t arrive. They use two week to proceed and prepare my order, and now I don’t know they wanna use how many days to sent it to my house. I already complain it on the online website, they called me after two days, and they said they will check it and called back me. But I didn’t receive any call after this. I was quite disappointed about this, they promote their things on tv show and ask people to buy. But I don’t think we worth it, it’s waste too many time. It’s almost three week and now I haven’t receive my parcel. I will delete this app and won’t buy anything on it after my parcel arrive..

Developer Response ,

We are sorry for your recent unpleasant experience with Go Shop. Kindly call our customer service line at 03-95441188 or email us at wecare@goshop.com.my for us to further assist you. Thank you for your feedback and we will work hard to improve our service moving forward.

Lots of room to improve!

Apps lack during important moment > when go to Payment! While making payment it’s never successful when select to complete payment via bank transfer/credit cards, it was taking too long of time and it’s made me felt insecure transaction cos of time waiting is unexpected! My order completed when select to “cash on delivery” but the rebate on my first order was missing I need to call to the support for complete the order again. And also the operate photo system is weird during the phone calling I can hear my voices while reporting to the cs. The phone recorder system is weird and frustrating. Immediate improvement needs!