iPhone Screenshots

Description

Grab is Southeast Asia's #1 ride-hailing app, food delivery service, and cashless payment solution all in one. Get the most convenient booking service for private cars and taxis from the largest community of drivers in the region, food delivery from your favourite restaurants to satisfy any craving, and cashless payments in-app and at merchants across the city. Whatever you need, Grab has you covered.

Grab's wide selection of services are available to users in 8 Southeast Asian countries (services vary by city):

Rides
• JustGrab: Get the nearest car or taxi at an affordable upfront fixed fare
• GrabCar, GrabCar 6: Affordable everyday private car or luxury ride; ride solo or with a crew up to 3 or 6; book a single ride or rent by the hour
• GrabBike: On-demand bike service; best choice to beat traffic quickly and safely
• GrabTaxi: Get a taxi with an upfront fixed fare wherever you are, whenever you want
• GrabShare: Share a ride with another party headed in the same direction and save money
• GrabTrike: Three-wheeled transport option which provides convenience and flexibility with upfront fixed fares
• GrabHitch: Social carpooling; Schedule your ride in advance and get a shared lift
• GrabFamily: Family-friendly ride with a child booster seat for your little ones
• GrabAssist: Extra assistance ride for seniors or people with disabilities
• GrabCoach: Book a minivan or bus whenever, wherever you need it

Food delivery
• GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Parcel delivery
• GrabExpress: Affordable, fast and reliable courier service with insurance for your items

Grocery delivery
• GrabFresh: Handpicked groceries delivered from store to door within an hour or at a scheduled time

Cashless payments
• GrabPay: A safe and secure mobile wallet where you can easily pay for your rides, food delivery, and at local merchants with just a few taps on the Grab app

Rewards
• GrabRewards: Earn rewards points for every dollar you spend and use them to redeem awesome deals in the GrabRewards catalogue

eScooter rentals
• GrabWheels: It’s the new, fun, eco-friendly way to travel. Try it today!

To learn more about information used in our App, including for interest based advertising and cross-device tracking, and to exercise certain opt-out choices you may have, please refer to our Privacy Policy.

Privacy policy at https://www.grab.com/privacy

What’s New

Version v5.133.0

Want a new food challenge to kick off 2021? Enter Veganuary. Join the vegan challenge this month to experience the health benefits of a plant-based diet, while helping to save the planet. GrabFood has plenty of healthy bowls and salad options to help you win this self-challenge, perfect for starting the new year right.

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Oh, and about the pesky bugs? Don't worry. Lettuce take care of them while you look after yourself. Just tap on ""Update"" for an improved Grab app experience today.

Ratings and Reviews

4.5 out of 5
6.9K Ratings

6.9K Ratings

Junn80 ,

Good service but still items to improve

Very good delivery service, so far all my experience are good. Food are on time safely, delivery man are patient and polite. There are still items that can improve from Grab company to increase the customer experience, like provide delivery man the special plastic container to hold the drinks. Today is a bag that hold food so not very suitable for drink delivery. The other thing is the customer issue support is not good, I have profile and voucher issue. I called customer service but they said cannot help and ask me to send email. But email instruction also not able to help me because mine is corner case, until today I still not manage to resolve my profile and voucher issue. :(

AbnerJoel ,

Service is getting from bad to worst

Despite their marketing tactics as providing a much more streamlined and premium food delivery service, the quality of this company is getting from bad to worst. A couple months ago, I was delivered food that was still raw and uncooked. Following that, I’ve had multiple deliveries from restaurants that I’ve ordered from that came in in a very pathetic state. Items worth RM30 and above sometimes come in looking like some RM5 kind of meal. Despite the complaints there doesn’t seem to be a standard that Grab seems to upkeep. It is truly getting bad to worst as time goes on. Their customer service chat is also degrading. I honestly can’t recommend Grab services as of now. And this is coming from someone that has been using this app faithfully for over the past 3 years for their services. The notion of complaints should be about fixing things that are bad. Things just seem to be getting worst. It used to be every 10 orders, I’d find 1 that has an issue. Now it’s every 5 orders that I find an issue with 1. Having a good PR team to market this company does not make up for the sub par service of the company. I want to believe that they can do better, but as of late I cannot in any way recommend using Grab.

5 Years grab Customer ,

Review

Around 2015 grab use to give bonuses and offers. The service is good then though, the application need further development especially in areas of pickup and drop up point.

Now in 2020 grab no longer give bonuses. They only give points depending on the number of grabs using grab wallet.

Grab also give penalty which in my view is highly inefficient. Sometimes customers are charged 3 RM due to the drivers error of not able to locate the pickup point. The customer usually wait for the driver and after 5min, the driver will cancel and the customer will be charged RM 3. The driver claimed he or she has waited for 5 min but in reality, he or she could not locate the pickup point and the customer will be waiting hoping to see the grab driver. I see this to be unfair in the side of the customer. If grab can address this issue it will be nice because sometimes the penalty is cumulative. Meaning if the driver cancels 10 times, the customer will be charged 30RM. That is unfair.

Interns of lost items recovery grab is superb.

The application has a lot of improvements compared to the one in 2015, 2016, 2017 , 2018 , and 2019. But especially the pickup and drop up point the application need to be improved.

I have 5 years experience using grab and I can say a lot but I choose to stop here hopefully grab will address some of the issues that were raised.

App Privacy

The developer, Grab.com, has indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Information

Provider
GRABTAXI HOLDINGS PTE. LTD.
Size
678.7 MB
Category
Travel
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Burmese, Cambodian, Indonesian, Malay, Simplified Chinese, Thai, Vietnamese

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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