iPhone Screenshots

Description

Grab is Southeast Asia’s leading superapp. We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. These essential services consist of Deliveries (food, groceries, packages), Mobility (4-wheel, 3-wheel, 2-wheel), Financial Services (lending, insurance, cashless payments and wealth management), Enterprise and Others. It’s our mission to drive Southeast Asia forward by creating economic empowerment for everyone in the region.


Food delivery for any craving
GrabFood: Order from your favourite restaurant and get meals delivered to your doorstep

Wide range and convenient grocery delivery
GrabMart: Wide variety of groceries and handpicked fresh produce delivered from store to door within an hour or at a scheduled time

Book a ride for any occasion and budget
Choose from a variety of transport modes, from motorbikes to cars to even buses

Secure and seamless cashless payments
GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services and at local merchants

Reliable on-demand package delivery
GrabExpress: Affordable, fast, and reliable courier service with insurance for your items

Rewards for using Grab
GrabRewards: Earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalogue

Find out more about us at www.grab.com.
Grab offers the ability for users to receive personalised targeted advertising, offers and updates from Grab and its partners and communications/advertising from certain third party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.

What’s New

Version v5.160.0

Fun fact: Gold medals used at the Olympic Games are not pure gold. Since the 1912 Olympics, gold medals are made almost entirely with pure silver. This year, the Olympics Medals at the Tokyo Games are produced from recycled old electronic gadgets such as smartphones and laptops!

And if you thought app bugs were actual bugs — don't gold your breath.

Enjoy watching the Olympics with a smoother GrabFood experience. Update your Grab app to 5.160 now to get rid of app bugs.

Ratings and Reviews

4.6 out of 5
30.3K Ratings

30.3K Ratings

5 Years grab Customer ,

Review

Around 2015 grab use to give bonuses and offers. The service is good then though, the application need further development especially in areas of pickup and drop up point.

Now in 2020 grab no longer give bonuses. They only give points depending on the number of grabs using grab wallet.

Grab also give penalty which in my view is highly inefficient. Sometimes customers are charged 3 RM due to the drivers error of not able to locate the pickup point. The customer usually wait for the driver and after 5min, the driver will cancel and the customer will be charged RM 3. The driver claimed he or she has waited for 5 min but in reality, he or she could not locate the pickup point and the customer will be waiting hoping to see the grab driver. I see this to be unfair in the side of the customer. If grab can address this issue it will be nice because sometimes the penalty is cumulative. Meaning if the driver cancels 10 times, the customer will be charged 30RM. That is unfair.

Interns of lost items recovery grab is superb.

The application has a lot of improvements compared to the one in 2015, 2016, 2017 , 2018 , and 2019. But especially the pickup and drop up point the application need to be improved.

I have 5 years experience using grab and I can say a lot but I choose to stop here hopefully grab will address some of the issues that were raised.

AbnerJoel ,

Service is getting from bad to worst

Despite their marketing tactics as providing a much more streamlined and premium food delivery service, the quality of this company is getting from bad to worst. A couple months ago, I was delivered food that was still raw and uncooked. Following that, I’ve had multiple deliveries from restaurants that I’ve ordered from that came in in a very pathetic state. Items worth RM30 and above sometimes come in looking like some RM5 kind of meal. Despite the complaints there doesn’t seem to be a standard that Grab seems to upkeep. It is truly getting bad to worst as time goes on. Their customer service chat is also degrading. I honestly can’t recommend Grab services as of now. And this is coming from someone that has been using this app faithfully for over the past 3 years for their services. The notion of complaints should be about fixing things that are bad. Things just seem to be getting worst. It used to be every 10 orders, I’d find 1 that has an issue. Now it’s every 5 orders that I find an issue with 1. Having a good PR team to market this company does not make up for the sub par service of the company. I want to believe that they can do better, but as of late I cannot in any way recommend using Grab.

cheesewedges40 ,

DO SOMETHING THAT PROTECT UR USER

I have some problem which is I can’t deleted my card detail after I activated my grab pay later . I got call the customer service but their answer is I can’t delete my card detail after activated my pay later that is the rules so mean I have nothing to do with it . Actually I wanted to deleted my card detail is because I worry my card will hack by other since now got a lot of hacker cases , and I found out the fact is I only can call bank to stop my card for grab if got any hacked issue happen .The answer sound stupid and I am so mad after heard that ,why can’t let user to deleted card detail before hacked by hacker , we should prevent the problems before it happen not wait the problem happen only solve the problem . It totally doesn’t make sense at allll ! ! ! And If anything happen you all won’t take any responsible , I’m sure u will ask your user to make a report on polis station that allll ! I hope u all can change the card detail rule!!! Come on make it simple if you will not take any responsibility if any think happen ! ! Just deleted card info why so difficult I don’t understand !

Developer Response ,

We understand your concern, however rest assured that your card details is save. Don't forget to set up GrabPin in your Grab account.





Please be careful and do remember not to share your OTP or any activation code to anyone or fall prey to any types of financial scams.

App Privacy

The developer, Grab.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • Contacts
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Usage Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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