Unifi Mobile Prepaid 4+

Actually this app good but recently it’s working poor especially when I wanted to reload and purchase add-on. Everything seems not getting right after I make payment the app no update even my bank site showing that my money been deducted. Until I need to search for many customers service for help. Lastly it have been update for me after I sent my proof of payment to the customer care. Now, I need top up my account. Once again things happened. Could u please fix this??? Would like to add-on before my data expired but unable. It saying that “OOPS! This is awkward. Please try again”
Please help! Could u please fix this? I really appreciate your efforts if you could fix this.

Hi Ali&on, any inconvenience is much regretted. can you drop us on fb at @unifimobile or live chat in app. Our team will assist you further.

Good Day Team

After fully successful registration with 1st sim card last 2 days I try to register the next one with other phone. Seems like the registration fail with notification (awkward).I try to logout my first registration number in other device as I was suspecting that this account would cause an interruption on the new number registration .

Unfortunately once tried to login with the credential saved earlier the login was failure. I believe that im using the same password as per succesful registration last time. Hence the topup page also stuck this morning.

How we supposed to manage the simcard with this kind of issuance.

Kindly give us the best support regarding this issue. I believe that other people outside there also facing the same problem just like me.

Thank You.

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Hello team

The apps and registration is working pretty well now. Thank you for fast response on the issue arise. Really appreciated.

I have change the rate to 5 starts now as u deserved it. Good luck on the new products team.

Whoa, we really appreciate the 5 stars, Sir! Enjoy the sim ;-)

I have been having issues with the app over and over again on my iPhone 11. I am unsure if this happens to everyone else but the issue is 1) the app crashes when I am attempting to launch the app, 2) It crashes when it comes to purchasing anything on the app. The trick to solve this problem has always come to uninstalling and reinstalling this “brilliant” app. I really hope the UI/UX and the rest of the team could come up with a solution to this problem because I am not the only user complaining about it.

Hi, thanks for reporting this issue to us. We'll check it and improve our app. You can try clear your app History & Data by going to your iphone settings before you try again, reach us along with screenshot of error via Live Chat, Facebook(weareunifi) or Twitter(helpmeunifi) if issue still persists. Thank You-Yatt