OCBC Malaysia 4+

This app seriously needs an overhaul. The UI is simple enough yet confusing. You would think that the transfer tab on the start page does the same thing in the hamburger menu but it doesn't, eg. to transfer to other bank accounts you'll need to use the transfer in the hamburger menu unless you happen to have the recipient account already added in your favorite list. Also I couldn't figure out how to make payment to bills, it says that I don't have any bill organization, where am I supposed to add it in the app?

As many reviews had mentioned about One Token is required to login, reset password/find ID, make transaction and etc. For first time user like me, I registered successful on OCBC official website. What I remember was during the register steps-security image, I accidentally left clicked ‘outside’ the box of the security image and it disappeared which I didn’t choose any image yet to proceed next step(provided if there has next step). The message appeared as same as many user >> ask you to download the app and login from there to activated One Token. However, once I tap the Login button, it shows alert message as “Service is Temporarily Unavailable.”. This problem I suspect is the Apps Login button has a validity checking on whether the user has successfully register/ has chosen image security. From what I mentioned above that I missed a step on choosing the image security, I guess this might be one of the reason that many users have encountered too. Hope this information helps others, and also hope the IT developer of OCBC could fix it. As I’m an IT developer too, this Apps design having lots of bugs, and have not meet user expectations.

i registered through the app for frank acc last week and then asked me to do verification by bringing my mykad at the nearest branch (as they texted me by sms a couple of times reminding me to go) and so i went. surprisingly the staff told me they dont have my info and then asked me to proceed with manual registration for the frank acc. manual registration requires me to bring together other supporting docs to verify that im staying or working nearby, but i didnt brought the docs with me cause they app only stated that i only need to bring my mykad for verification (if the app asked for other docs, i would brought them too) so i cancelled my intention of opening the acc. don’t bother to use the app if you want to register for frank acc. you will need to do manual registration eventually. feels like the app is only to fish the customer to go to the branch to do manual registration as opposed to what the app is meant to do which is to ease the process for the customer to do account opening. and next time please state CLEARLY what docs you need us to bring for acc registration in your app. useless app and wasted my 2 hours.