Setel: Fuel, Parking, e-Wallet 4+

Pay car park, takaful, battery

Setel Ventures Sdn. Bhd.

    • Free

Description

Join the millions of Malaysians in the #SemuaBolehSetel movement and experience the future of mobility.

Setel: Malaysia’s first e-payment solution offering motorists ultimate ease in their fueling journey, right from their vehicles via their mobile devices. Whether it's fuel, parking, motor takaful or insurance, road tax, EV charging, 24/7 auto assistance, in-store or online shopping, everything is housed in one mobile app — your reliable companion on the road - Made by Malaysians, for Malaysians.

Download and start your journey today.

What you’ll love about Setel:
Fuelling made easy: Pay for fuel with just One-tap on your mobile app. Earn up to 3x Mesra points and get up to 12% cash rebates with selected petrol credit cards. Easily claim with downloadable e-Receipts and monthly summary statements.

Cafe Mesra Pick-up: Pre-order your coffee and pastries from Cafe Mesra and enjoy a seamless pick-up experience.

AutoExpert Car Service Booking: Schedule your AutoExpert car service via Setel and never forget the need to service your car again.

Parking, simplified: Activate automated parking payments for quick entry and exit with instant number plate scanning at Suria KLCC, Alamanda, KL Convention Centre, and 12 other locations. Enjoy hassle-free street parking payments across 16 councils in Selangor, Terengganu, Kelantan, Negeri Sembilan, Johor, and beyond.

Peace of mind on the road: Stay protected by purchasing motor takaful or insurance. Renew your road tax easily anytime and access 24/7 auto assistance anywhere for a range of services including car battery change, jump-start, tyre change, towing, emergency fuel, and vehicle unlocking in case of emergencies.

Embrace the EV revolution: Conveniently pay for EV charging across more than half of Malaysia's charging stations, powered by Gentari, chargEV, JomCharge, and ChargeN’Go.

Shop and pay with ease: Easily pay for your everyday needs at more than 2 million stores like Kedai Mesra, myNEWS, CU Mart, MYDIN, Lotus's, Village Grocer, Billion, Econsave, PLUS R&R, OldTown White Coffee, Secret Recipe, Marrybrown, Tealive, Inside Scoop, Café Mesra, Bake With Yen, Al-Ikhsan Sports, and many others. Purchase authentic PETRONAS merchandise online and checkout with Setel at PETRONAS Shop. Also, you can pay online at Samsung, redBus, and more websites

Don’t miss out on exclusive limited-time promotions:
Earn up to 3x Mesra points for fuel purchases from your vehicle.
Earn 1x Mesra points for every RM1 when you shop at Kedai Mesra or order from your vehicle via Deliver2Me.
Redeem Mesra points into cashback to be pay for fuel, parking or more.
Earn up to RM300 cashback for each motor takaful or insurance purchase.
Apply for a petrol credit card and receive up to RM240 cashback.
Get RM20 cashback for car battery replacement.
Get RM350 cashback when you sell a car.
Get RM450 cashback when you buy a car.
Terms and conditions apply. To find out more on Setel’s promotions, visit http://setel.com/promotions

Why families and businesses love Setel:
Family Wallet: Managing your family’s expenses is easier than ever. Share your Setel Wallet or bank card to pay for up to 5 family members for fuel, parking or more. Keep track of all your members’ spending and consolidate earned Mesra points into your account.

Business Solutions: Easily manage and monitor fuel expenses for your fleet or as a company benefit through the Setel app. Charge funds directly to your company account without physical fleet cards, with Malaysia's first digital fleet refuelling solution by Setel and PETRONAS SmartPay..

Follow our trends on TikTok at http://tiktok.com/@setel
Follow our content on X at http://x.com/setel
Follow our reels on Instagram at http://instagram.com/setel
Like us on Facebook at http://facebook.com/setel
Join our WhatsApp channel at https://m.setel.com/whatsapp
Join our Telegram channel at https://m.setel.com/telegram

Got a question? Visit http://help.setel.com

What’s New

Version 1.163.0

Planning to travel or balik kampung during the year-end break?

Make sure your car is road-ready for a safe and comfortable journey. Book a car service appointment with PETRONAS AutoExpert through Setel to enjoy priority, high-quality service.

Just sit back, relax, and let the professionals take care of the engine oil, air conditioning, tyres, brakes, and more.

Ratings and Reviews

4.9 out of 5
120.7K Ratings

120.7K Ratings

Nazhri.Zain ,

Finally working

Got an actual call from the developer team who wanted to know more about my problem. And after a couple of hours, he managed to solved the issue and I can finally use the App. Kudos to the team for the personalise touch. Looking forward to link the app to my Mesra Card and using the function at my nearest Petronas station.

I use this all the time now (except for my Euro-5 car as the number of Petronas station with Euro-5 is really limited).

I also would like to recommend that Setel works with some of the credit card companies as a lot of them has 5x points for fuel usage. If I reload Setel with the same credit card, I get 1x points because it considers Setel as a normal purchase, and not a Fuel Purchase.

Developer Response ,

Hi Nazhri.Zain, as per our tele-conversation, issue already resolved. Hope you enjoy using our app! Let settle via Setel :)

EvaLeongz ,

Great initiative, frustrating experience

I’ve only managed to use the app once. Even during my first time with the app, the petrol pump did not automatically stop at the amount I selected and I had to manually stop it. After that it has been a series of frustrating attempts at stations where the app would just be stuck at the loading page. Most recently, it asked me to update the app while I was at the petrol pump with cars waiting behind me!!! Hello developers, please put some thought into this. I cannot sit in the car to download the app update when I want to just use the fuel pump and other drivers are waiting for me to use the fuel pump. Also, when in some stations, my data signal strength goes to 3G which makes the app sometimes unusable (stuck on loading screen), what more to download an update!!

Update 6 June: Today I tried to use setel again and again the app wants me to update at the fuel pump. Please la I just want to settle my petrol quickly!

Update in reply to Dev’s response: Yes I did write to Customer Support. Her reply was to tell me make sure the app is updated. I wrote back to tell her I’m not so free to check App store daily for updates. The app updates are too frequent!

Developer Response ,

Dear Valued Customer,

We regret to learn about the less than pleasant experience you've encountered when purchasing petrol with Setel. Please be patient with our app - you may encounter some small hiccups. You're part of this exclusive customer and we value your feedback immensely. Be as honest as possible; after all, your feedback helps us improve and better our app to become the ultimate seamless fueling experience.
Do approach us via email at hello@setel.my or chat with us through the app and our team will be more than ready to help. Thank you for your patience.

Jaya9292 ,

Ineffective Customer service

I have been facing issue with account since the first day I downloaded the account and top up, I never was able to use the account to pay my fuel. Even though I had made the report to the respective customer complaint team but there is no effective reply from them. Whenever I follow up with their customer service only thing that they say is they already escalated the issue to the next level but what is the point until now action or progress. After multiple confronts with their ineffective customer service providers who is not aware of the timeline to resolve an issue, finally they provided 10 working days to solve the issue. But now it is already more than the 10days, no reply or feedback from them. The best answer that they have is that already escalated the issue to next level. I never thought that they serive will be this bad. If we didn’t follow up then they have no feedback. I think their IT technical and costumer service team need to go for training to solve the issue.

Developer Response ,

Thank you for your feedback. Our team would like to get in touch with you to discuss further. However, due to the app rating limitation, we do not have your details; hence, we would like to seek your kind cooperation to drop us an email at hello@setel.com.

App Privacy

The developer, Setel Ventures Sdn. Bhd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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