I’ve been using this app for quite a while, and honestly, it’s been frustrating from the start. The latest version just made things even worse.1. Search bar: The search results rarely show what I’m actually looking for. For example, when I search for “WTT China Smash 2025”, it gives me “WTT Europe Smash 2025”, “WTT China Smash 2024”, or “WTT Singapore Smash 2025”. Some keywords match, but none of them are the actual event I want. How hard is it to match the exact title?2. Pause button: Not sure if anyone else faces this, but whenever I pause a live or replay, then resume it later, the control panel just stays stuck on the screen. It doesn’t go away even if I tap anywhere else. The only fix is to exit and reopen the video — which is so inconvenient. This happens on both live and non-live videos.3. Video order: The videos shown in the search results are totally random. There’s no proper order at all. It would be so much better if they were sorted by event date (latest to oldest, or the other way around), or at least if there was a filter option. And as you know, the search bar itself isn’t working properly at all — so it just makes finding anything even harder.4. Not user-friendly at all: I’ve subscribed to table tennis because that’s all I want to watch — but when I search, all kinds of sports appear. It’d make more sense if the search was limited to subscribed sports, while the home page can still recommend others.On top of that, the table tennis category used to be easier to navigate, but now it’s not even categorised by year. I have to scroll endlessly just to find one match. It’s super frustrating. Maybe add a schedule or calendar-based search so users can find events by date instead of only seeing live ones.I really don’t get how an app that charges subscription fees can be this messy. It’s not about fancy updates — just fix the basics first.
Hi Cath, we’re truly sorry for the inconvenience and frustration you’ve experienced while using the app. We really appreciate you taking the time to highlight specific areas such as the search function, pause control behavior, video sorting, and content organization. These are valuable insights for our development team. Please be assured that we’ve forwarded your feedback to our product and technical teams for further review and improvement. We sincerely thank you for your continued support and patience as we work to improve your streaming experience.