Touch ‘n Go eWallet 4+

i really like to use touch and go is very simple to used i cash in my money and i put some money inside go + i make go + like my small bank inside my touch when my touch and go e wallet out of money i at infront of the cashier i can directly cash out and then pay for the amount that i want it's it so easy to used it and i have apply the touch and go visa card sometime my cash balance not enough i go bank and withdraw the money out from bank but got charge rm 1.40 is okav for me others app charge a lot rm 1.40 the price is just like the macdonalds ice cream and sometime the place singal is not so strong that places can paid for debit card i used the touch and go visa card to tap it is done thanks for making this great app wish one day you will keep updating your app become better and better and i wish when reload money without charge.

Hello, we appreciate your valuable feedback. Your comments on the matter have been duly acknowledged. We want to assure you that we are continually enhancing our eWallet to enhance your user experience. To stay informed about all our latest features and promotions, please consider following our Facebook page. Thank you for your support!

Agree with many other reviewer comments regarding an app for TouchnGo that overlooks integration of the very thing that launched the company branding and services in the first place - imagine years of installing all the touch and go payment interfaces for scanning TouchnGo cards at tolls, parking, etc but when you finally launch an app, the developer and the company doesn’t even think of bringing value to the app despite many feedback by the users that it is important for the app to facilitate reloading of TouchnGo cards since we link our cards to top up the ewallet in the first place.

This is even more crucial now than later since direct payments from ewallet are not available at places where users want to use it most such as for tolls and parking or public transportation because we can only pay by only cash or TouchnGo so we need to top up our TouchnGo cards frequently (do you see why it would be useful for us to continue to use this app if only one of the things we could use this app for would be to be able to top up the cards? So it is really disappointing that it is not possible with this app).

Meanwhile, at other places we can always choose to pay by credit card or the plethora of other epayment apps. So if your app is just like the others, then there really is no point to use this app 😋 The management should really rethink the strategy and execution for this app.

Hi there, while we'd love to allow you to use the eWallet to reload your TNG Card, this isn't possible at the moment as the TNG card is a Smartcard with a MIFARE chip requiring contact with a card reader to enable transactions. That's why we created the PayDirect feature, which we're currently working to expand to all highways around Malaysia. Apart from tolls, we're also working on expanding this feature to include public transportation and other touchpoints as well! Do like our Touch ‘n Go eWallet Facebook page to keep updated.

I quite rely to eWallet since MCO in 2020. Convenient and easy. But I encounter the money is not credit into my wallet when I reload. Twice some more for that incident. I calling CC but nobody pick up and direct hang off the call. I sent email to CC but the response email too slow. After that, news come out saying eWallet having issue and system will solved right after noon time. Should be apps itself sent notification to all user but not user get the notification from news. That morning all my previous transactions keep on sending in to my phone. I felt curious and just ignore. Who knows the system is down since early morning.

Recently when I wanted to scan for payment, couldn’t work well even my connection is good 5G.
If there’s any implementation for the apps, pls inform all user up front like bank system. Bank will share notice when user log in apps, it’s quite good idea so everyone is aware of the system maintenance.
EWallet management can consider it. Must think a good solutions since encounter system down without notification and user quite panic can’t use for transaction as well as RFID.

We apologize if you're currently unsatisfied with your experience using our eWallet. We want to assure you that we're committed to enhancing our eWallet and strive to provide you with a better experience in the future. Thank you for your understanding.