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Description

ASIA'S ONLINE SHOPPING FASHION DESTINATION

ZALORA is Asia’s Online Fashion Destination and the leading name when it comes to shopping with style, carrying an ever-expanding line of local and international brands tailored for consumers in Asia just like you. From day dresses to shoes and heels, beauty needs to makeup, gifts and accessories like watches and luggages, there’s something for everyone with an eye for fashion.

We offer a seamless customer experience from start to finish, through our trend-led edits, in-house designs and products, as well as weekly highlights. Browse top brands and featured categories while keeping your eyes peeled for app-exclusive flash deals, festival picks and sales like our iconic Singles’ Day takeover. Don’t forget to add everything that you love to your wishlist for easy reference, especially during the shopping spree frenzy. As always, we offer free and express shipping options, 30 days free returns, a variety of payment methods, including cash on delivery, and unparalleled customer service.

The ZALORA app lets you do the following as well:

* Shop by Category
Finding something specific like a pair of vintage indigo jeans, lifestyle sneakers or an accessory for your outfit? Home in on exactly what you need with our sorted catalogue, so you can browse, add to bag and checkout in record time.

* Do a Visual Search
Spot an outfit you like? Snap a picture of the apparel and we’ll find you something similar that’s sold by us. Tap the camera icon on the search bar to get started.

* Receive Push Notifications
Be the first to know about our latest arrivals, exclusive offers, flash sales and updates to your order. We promise to deliver the good news straight to you.

* Seek New Inspiration
We’ve integrated our magazine into the app, bringing to you the best reads in the world of fashion. From the latest Korean trends to tips on dressing up and other lifestyle stories, our magazine has them all.

* Get Recommendations
Tap on ‘Just For You’ to discover style picks based on your preferences. The more you browse, the better our recommendations get. It’s that simple!

* Browse our Outlet Store
Searching for something affordable? We have past season steals that are cheap in price but high in aesthetics and value. Expect huge discounts and marketplace finds at amazing prices - no coupon or promo code needed.

Don’t wait, download the ZALORA app and change the way you shop today.

Shop the latest trends and most fashionable finds, only on the ZALORA app!

SEA Awards:
2016 Markie Award - Best Mobile Experience
TOP BRAND Online Apparel Gen X Winner 2014-Influential Brands
Best Choice Online Fashion Store-Best Choice Awards 2014
ONLINE SHOPPING SITE OF THE YEAR 2014 Award-Vulcan Post Readers’ Choice Awards

Got a question? Contact us...
Singapore- customer@sg.zalora.com / +65 3157 5555
Philippines- customer@ph.zalora.com / (02) 858 0777
Hong Kong- customer@hk.zalora.com / +852 3999 4200
Indonesia- help@id.zalora.com / 021-2949-0100
Malaysia/Brunei- customer@my.zalora.com / 03 2035 6622
Taiwan- customer@tw.zalora.com / 070-1016-1166

Check out ZALORA in your country:
Singapore- https://www.zalora.sg
Philippines- https://www.zalora.com.ph
Hong Kong- https://www.zalora.com.hk
Indonesia- https://www.zalora.co.id
Malaysia- https://www.zalora.com.my
Taiwan- https://www.zalora.tw

See ZALORA Privacy Policy in your country:
Singapore- https://www.zalora.sg/privacy-policy/
Philippines- https://www.zalora.com.ph/privacy-policy/
Hong Kong- https://www.zalora.com.hk/privacy-policy/
Indonesia- https://www.zalora.co.id/privacy-policy/
Malaysia- https://www.zalora.com.my/privacy-policy/
Taiwan- https://www.zalora.com.tw/pdp/

What’s New

Version 7.14.1

We regularly provide updates to improve the Zalora App performance and offer you with the best shopping experience.

Love us? Give us 5 stars! Help us make the app even more awesome by sending us your reviews and suggestions at mobilefeedback@zalora.com.

Ratings and Reviews

4.8 out of 5
71.4K Ratings

71.4K Ratings

itskaylamazlan ,

Disappointing

Zalora used to be my go to shopping website cause of the user friendly app. However, I notice that for the past few purchases I no longer received return slips. Im not sure if it is purposely done or its due to inefficiency from your part. I am aware that the money spent for the postage will be refunded back. However, the fact that I have to pay first for the return shipment is both frustrating and disappointing. And its only refunded in term of store credit meaning that I have to buy something to actually get my money back. Please improve on your service. Thank you.

Developer Response ,

Hi there! No worries. Now, we have new way to return using PostCo. You can check this link out: https://support.zalora.com.my/hc/en-us/articles/360000226762-Paperless-Returns-How-to-Return-for-an-Exchange-or-Refund

Not just that, you can also print out a new CollectCo Slip. To know more, you can visit this link: https://support.zalora.com.my/hc/en-us/articles/205301300-Missing-Return-Slip-Return-Label

Thanks so much!

keedkeed ,

Phone Heats Up & OOS Bug

Mostly enjoyed using this app but there are several major pet peeves that could use some ironing out... 🙏🏻

1. I’ve been using the Zalora app very frequently recently and observed that my phone HEATS UP extremely easily after the newest app update. Am on iPhone XS Max with the latest iOS. Issue started about less than a week ago and only occurs when I’m on the Zalora app.

2. Products that have gone OOS are listed on the Wishlist as though they are still in stock. Upon tapping the product, the “Problem occurred - something went wrong” error message pops up and leads you back to the Wishlist. Please consider allowing users continue browsing the product page regardless if it’s sold out. It can get very challenging to find product info in a sea of screenshots via our phone’s photo gallery. Sometimes, we need to refer to the product page for product details that aren’t retrievable elsewhere.

3. It will be more convenient if GrabPay users can carry out transactions >RM1,000/day especially when there’s *time-sensitive* discount where you can’t wait until the next day to split the purchase.

4. Please bring back the return slips! It’s such a hassle to have them printed on our end. Alternatively, I’d suggest including the return slips whenever there are >4 items per order.

Thanks for your effort in making the app and shopping experience user-friendly! :)

Developer Response ,

Hi keedkeed. Thank you so much for your positive feedback! It really means a lot to us. Hence we have highlighted your feedback to the relevant team. Thank you for your continuous support and we promise to keep on improving our service to bring you a superb mobile shopping experience!

nzarinahs ,

Disappointing

I have made an order and cancelled the order few days after due to some circumstances. Since I have made the payment using online banking, the refund methods would be online banking as well and in form of store wallet. I was so disappointed because I was not given any option for refund method and the amount I paid was directly transferred in form of store wallet after a day. I do not care if it RM 50 and below. The amount was RM783 to be exact and hell yes that was seriously unfair and disappointing.

Information

Provider
Zalora South East Asia Pte Ltd
Size
99.1 MB
Category
Shopping
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone, iPad and iPod touch.

Languages

English, Chinese, Indonesian, Malay, Simplified Chinese, Traditional Chinese

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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