ZUS Coffee

Name: ZUS Coffee
Rating: 4.9 (293884 reviews)
Author: Zuspresso Sdn Bhd

Specialty Coffee Delivery

Only for iPhone

Free

294K Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Zuspresso Sdn Bhd
Language

EN
English
Size

134.2
MB

iPhone

a Necessity, not a Luxury You deserve the best without breaking the bank. That’s why ZUS Coffee is here to provide specialty handcrafted coffee, hand-delivered to your doorstep. Just sit back, relax and get a quality cup of coffee delivered to you with just a few taps on your phone! Brought to you by Malaysia #1 Coffee Delivery Brand - 100% Arabica Coffee Beans - Award-Winning Coffee Plantation at Brazil - World’s Top 50 Best Coffee Roastery - Anti-Spillage Cup Lid - Exceptional Coffee Delivery Experience Download now to enjoy Buy 1 Free 1 on your first purchase! :)

Ratings & Reviews

4.9

out of 5

294K Ratings

Good app
06/03/2024

btrsy
Been using this app for quite a while for pickups and the convenience is the top reason I keep coming back to Zus! Love the UI; I like that we can see the ingredients and nutrition info. However I have a few suggestions to improve the experience:1. Please make Apple Pay available. I find that the fastest payment method so far is through e-wallets (or Zus Balance but I don't prefer keeping my money here sorry), however, not everyone is an avid e-wallet user so for someone like me, I have to top up my wallet first. The card method is especially incovenient because I have to enter my card info every single time.2. Perhaps you can provide a way we can place order at the counter and have our purchase accounted for in our Zus accounts. Sometimes the internet connection is bad at certain areas and I'd prefer if we can just order at the cafe.

Developer Response
Hi there, thank you for rating us and for keeping us going! If you would like to have a chat with us on how we can perfect your experience, do reach out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340.
Good app
06/03/2024

btrsy

Been using this app for quite a while for pickups and the convenience is the top reason I keep coming back to Zus! Love the UI; I like that we can see the ingredients and nutrition info. However I have a few suggestions to improve the experience:1. Please make Apple Pay available. I find that the fastest payment method so far is through e-wallets (or Zus Balance but I don't prefer keeping my money here sorry), however, not everyone is an avid e-wallet user so for someone like me, I have to top up my wallet first. The card method is especially incovenient because I have to enter my card info every single time.2. Perhaps you can provide a way we can place order at the counter and have our purchase accounted for in our Zus accounts. Sometimes the internet connection is bad at certain areas and I'd prefer if we can just order at the cafe.
Developer Response 18/03/2024
Hi there, thank you for rating us and for keeping us going! If you would like to have a chat with us on how we can perfect your experience, do reach out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340.
Was a great app, now slow with payment
26/12/2023

Izzy loves chocolate
I used to LOVE the Zus App. I would order my coffee seamlessly using the app and the payment process (regardless if I’m using the Zus Wallet, card or e-wallet payment method) and from start to finish the ordering + payment process would take less than 3 mins. But in the past few weeks, the payment process would take on average more than 10 mins. This could either be topping up my Zus wallet or just using other payment methods. Sometimes the Zus staff would be suspicious of me being in the store for more than 10 mins without making an order and when I explain im ordering through the app they would come and ask me a few times if i’ve ordered and I would show that I am ordering its just the payment process is taking too long. In addition, I would alternate using either the wifi or mobile data (and I have two sim cards from different line provider) to hopefully get the payment process quicker but none of that change. I love Zus and i’m only leaving this review out of love as I would just want the company to thrive with better payment service for the app. Other than that, great coffee, amazing baristas, great selection of pastries. With an improved payment system, I’m sure more people will continue to love Zus as much as I do!

Developer Response
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services. Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!
Was a great app, now slow with payment
26/12/2023

Izzy loves chocolate

I used to LOVE the Zus App. I would order my coffee seamlessly using the app and the payment process (regardless if I’m using the Zus Wallet, card or e-wallet payment method) and from start to finish the ordering + payment process would take less than 3 mins. But in the past few weeks, the payment process would take on average more than 10 mins. This could either be topping up my Zus wallet or just using other payment methods. Sometimes the Zus staff would be suspicious of me being in the store for more than 10 mins without making an order and when I explain im ordering through the app they would come and ask me a few times if i’ve ordered and I would show that I am ordering its just the payment process is taking too long. In addition, I would alternate using either the wifi or mobile data (and I have two sim cards from different line provider) to hopefully get the payment process quicker but none of that change. I love Zus and i’m only leaving this review out of love as I would just want the company to thrive with better payment service for the app. Other than that, great coffee, amazing baristas, great selection of pastries. With an improved payment system, I’m sure more people will continue to love Zus as much as I do!
Developer Response 12/01/2024
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services. Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!
fraud
29/08/2024

Luckily h
Dear Zus App Customer Support Team, I hope this message finds you well. I am writing to express my dissatisfaction with my recent experience using your platform. I attempted to make a recharge, and although the payment was successfully deducted from my account, the funds have not been credited to my Zus account. This issue has caused me considerable inconvenience and l try multiple times. No change, no way you can do it is continue see your money loss from your touch and go wallet. What makes the situation even more frustrating is that I have attempted to contact customer service multiple times, but I have not received any response. This lack of communication and support is highly disappointing and raises concerns about the quality of service provided by your platform. As a user, I expect timely assistance and resolution when problems arise, but my current experience has been far from satisfactory. I kindly request that you investigate and resolve my recharge issue as soon as possible. Additionally, I suggest reviewing your customer service processes to ensure that users receive prompt and helpful responses in the future. If this issue is not resolved promptly, I will have to consider taking further action to protect my rights. I look forward to your prompt response

Developer Response
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services. Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!
fraud
29/08/2024

Luckily h

Dear Zus App Customer Support Team, I hope this message finds you well. I am writing to express my dissatisfaction with my recent experience using your platform. I attempted to make a recharge, and although the payment was successfully deducted from my account, the funds have not been credited to my Zus account. This issue has caused me considerable inconvenience and l try multiple times. No change, no way you can do it is continue see your money loss from your touch and go wallet. What makes the situation even more frustrating is that I have attempted to contact customer service multiple times, but I have not received any response. This lack of communication and support is highly disappointing and raises concerns about the quality of service provided by your platform. As a user, I expect timely assistance and resolution when problems arise, but my current experience has been far from satisfactory. I kindly request that you investigate and resolve my recharge issue as soon as possible. Additionally, I suggest reviewing your customer service processes to ensure that users receive prompt and helpful responses in the future. If this issue is not resolved promptly, I will have to consider taking further action to protect my rights. I look forward to your prompt response
Developer Response 07/09/2024
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services. Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!
Terrible Customer Service
22/03/2024

Esther Chong 1025
I’ve been using Zus from years, big fan! I dropped starbucks for this. But today i have decided to finish my credit and stop using them. For months i have been ordering everyday two days. Last week i made a mistake by ordering twice, i tired to talk to customer service but is so frustrating that their human customer service personal have problem understanding the situation, before talking to her, i have to choose which is the situation i was facing, i pick the one closest to my situation and when customer service agent came online, i wanted to explain the situation and ask if i can cancel or get a solution. Nope. Nothing, she cant even understand what’s my issue. Vomit blood, communication is terrible. I don’t expect you to settle my issue for me, i just expect the least is to have someone who can communicate and talk properly also so hard. Since even small issues Zus HQ handled like this, i don’t have confidence to use your app to know that in future anything serious happens i can find anyone to settle. Therefore i will stop using Zus.

Developer Response
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services. Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!
Terrible Customer Service
22/03/2024

Esther Chong 1025

I’ve been using Zus from years, big fan! I dropped starbucks for this. But today i have decided to finish my credit and stop using them. For months i have been ordering everyday two days. Last week i made a mistake by ordering twice, i tired to talk to customer service but is so frustrating that their human customer service personal have problem understanding the situation, before talking to her, i have to choose which is the situation i was facing, i pick the one closest to my situation and when customer service agent came online, i wanted to explain the situation and ask if i can cancel or get a solution. Nope. Nothing, she cant even understand what’s my issue. Vomit blood, communication is terrible. I don’t expect you to settle my issue for me, i just expect the least is to have someone who can communicate and talk properly also so hard. Since even small issues Zus HQ handled like this, i don’t have confidence to use your app to know that in future anything serious happens i can find anyone to settle. Therefore i will stop using Zus.
Developer Response 23/04/2024
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services. Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!

Hello Malaysia, Philippines, Thailand, Singapore, and Brunei! We're thrilled to announce that the ZUS Coffee App is now available in Thailand, bringing our signature coffee experience to even more coffee lovers! Alongside this exciting expansion, we've squashed some bugs and introduced a host of improvements to make your app experience smoother and more delightful.

Version 5.5.8

6 days ago

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Wallet

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Ratings & Reviews

What’s New

Version 5.5.8

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

Supports

Wallet

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