IT helpdesk | ServiceDesk Plus 4+
On-premises service desk app
Zoho Corporation
-
- Free
Screenshots
Description
The IT help desk software trusted by 100,000+ service desks world wide
The right help desk app for you
- The ticketing functionality of the ServiceDesk Plus mobile app is Pink verified. So you can access best in class features to manage your IT help desk.
- This is the only Voice based app in the IT help desk industry
Manage your IT help desk tickets on the go
- Create, manage, and close help desk tickets
- Add subject, description, attachments, resolutions, tasks, worklogs, and notes
- Take a picture from your phone and automatically add as attachments to the tickets
- View all the details of your ticket including conversations in a single pane
- Edit, pick up, assign, close, delete, and reply to tickets
- Get important ticket updates as push notifications
Get custom views of your tickets
- Choose from a wide variety of default views like All tickets, Open tickets, Assigned to me, etc.
- Create custom views for faster access to tickets that matter
- See response and resolution SLA status flags in the request list view screen
Help end users contact the help desk anytime from anywhere
- Enable end users to raise tickets from the mobile app in minutes
- Get end user contact information from within the help desk ticket
Streamline help desk tasks
- Add tasks to be associated with help desk tickets
- View, edit, and delete tasks as needed
- Assign tasks to technicians for clear ownership
- Mark scheduled and actual start and end times to keep track of schedule compliance
What Customers Say
ManageEngine ServiceDesk Plus is really easy to use and our goal for getting people to use the system has become more attainable.
- Chris Joyner, User Support Manager, UNC Asheville
ServiceDesk Plus is an excellent product. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information.
- Darren Hammond, ICT Manager, Lesedi Nuclear Services
To try the demo of the mobile app , install it on your phone and use the following credentials to login.
Username: demo
Password : demo
Note: This is not a standalone application. To log in, you must have downloaded and installed ServiceDesk Plus app or have an account with ServiceDesk Plus.
What’s New
Version 6.0
The application UI has been revamped for a better user experience.
Home :
1) Global Search: Users can search for Requests, Solutions, and Announcements across portals using the global search.
2) Add requests from Home Screen.
3) Announcements with recent announcements and "View More" button.
4) My Pending Request Approvals and My Pending Change Approvals with their summary are displayed in Home.
5) Request List View Customisation : Users can customise two request fields in the request list view.
Request :
1) Bulk pickup, assign, close, and delete options added. in request list view.
2) Work log timer: Create a work log timer from the request details view.
3) Added Resolution field in Add/Edit Request Form.
4) Forward a request to another user.
5) View request approvals from within the request details page.
6) Requester’s profile picture is displayed in the requests list view.
Approvals :
1) Need Clarification for Approvals: Request more clarification on an approval when approving/rejecting approvals.
2) Added Approvers tab in the request/changes approval details page.
Work log :
1) Work log additional fields: Include work log additional fields when creating or editing a work log.
Task :
1) Task Templates: Configure predefined task templates to help users create tasks instantly.
2) Task Comments: Add or reply to task comments using the mobile app.
Asset :
1) Scan asset/workstation using RFID devices. Currently, only the Zebra's RFID device is supported.
2) Asset scan count has been increased to 25.
General :
1) Dark/Light theme support.
2) In-App Rating & In-App Feedback
iOS Widgets support:
The iOS widget now supports the following entities:
1) Approval summary.
2) Requests View (All requests, My open requests, Unassigned Requests).
3) Approvals (My Pending request approvals, My Pending change approvals).
App Privacy
The developer, Zoho Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Zoho Corporation
- Size
- 46.1 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 16.0 or later.
- iPad
- Requires iPadOS 16.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Armenian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh
- Age Rating
- 4+
- Copyright
- © 2024 Zoho Corporation Pvt. Ltd.
- Price
- Free