Welcome to your brand new GTUK MyCard app. The app provides you with the following services/functions in a convenient and secure way.
• Check your card balance
• View latest transactions listed chronologically
• Retrieve your debit card PIN
• Activate your debit card
• Put a temporary block on your card
• Block online transactions
• Mail Order/Telephone Order Block
• Regional Block
Once you have successfully installed the app, please follow the step-by-step process below:
1) Enter your date of birth
2) Enter your mobile phone number registered with the bank. (The default country code on the mobile banking screen is +44. Please change it to your respective country code if other than the UK)
4) The app will launch the Reference Verification screen, where you will be presented with a two letter code.
5) Call the number on the screen and provide the code to GTBank UK’s customer service agent for verification.
6) Once the code is successfully verified, you will receive an eight-digit activation code on your phone or email. Enter the code in the app for successful activation.
7) As the last step, the app will ask you to set a four-digit personal code of your choice. If your phone has the feature/capability, the app will ask you to set Face ID/Touch ID as one of the options to log in to the App.
Guaranty Trust Bank (UK) Limited is authorized by Prudential Regulation Authority and regulated by Financial Conduct Authority and the Prudential Regulation Authority being entered in their Register under Ref No. 466611.
Thank you for using GTUK MyCard. We update our app regularly to give our customers excellent service. Each update includes reliability and performance improvement. We will also let you know about important new features.
New Feature available:
· EMV 3D Secure authentication interface – which allows you to verify your online transaction using your PIN or Biometrics.
Up to six family members will be able to use this app with Family Sharing enabled.