This is so much more than a room booking tool (there are enough of those out there). We’ve created the world’s very first contactless hotel experience, so you can do everything from check-in/out to control the lights and in-room media without touching a thing. Here to help you stay safe, save time and explore the world’s greatest cities (or your giant bed). Appy days.


– a full-blown, hands-free check-in/out (just as long as it’s after 11.00 AM, you’re within 2km of us, and you’ve enabled location sharing)
– control your smart TV
– 24/7 chat with happy, helpful humans
– time-saving transport tips
– app-only perks, like restaurant freebies and discounted gym passes (go you)
– local tips
– 'walking distance' filter for nearby hotspots
– digital passport: collect badges wherever you stay with us
– play 'spot the Marvin' – our famous pillow doll has gone AR


Versie 1.10.0

We made more appy updates, all thanks to great user feedback! In this round, we present:
- optimised speed on the home screen
- extra functions on the media remote control
- smoother check-in experience
- for multiple room bookings - individual guest names can now be added to each room anytime before check-in, so everyone can enjoy the full app experience
- other bug fixes and minor improvements

Beoordelingen en recensies

4.7 van 5
23 beoordelingen

23 beoordelingen

TheFierceFeral ,

Snappy and fresh

The more I used it the more I found out what I could control, honestly was fun to use while in the room!

Reactie van ontwikkelaar ,

Thanks for taking the time to share your experience, it shows we are in the right track to provide you an improved stay in our hotels.

Chillout74 ,

Booking process was very disappointing

The appp opens with a guy with his legs opening and closing? Very weird

The trying to book with 10% discount seems to be not possible. It wanting to complete my details for the 3rd time I chose to close the booking.

1st time lost my details as I wanted to see the Terms and conditions

2nd Time got a notification that I needed to be a citizen

3rd time finally booked my room

App is very clumsy in my humble opinion for a hotel that promises the greatest digital experience

Reactie van ontwikkelaar ,

Appreciate your feedback, "Chillout74". We have just released the version 1.7.0, which includes an improved booking experience that's more intuitive, addressing the issues you have reported. Take a look and let us know your thoughts here, or via guestapp@citizenm.com.
Your thoughts are very valuable to us. We live by and are motivated to improve your experience.
We are looking forward to welcoming you soon at citizenM.

Joopster3000 ,

Cool design and awesome travel tips

Love the look and view of the app. Great tips for local spots for the true mobile citizen.


citizenM Operations Holding B.V.
162 MB

Vereist iOS 12.0 of nieuwer. Compatibel met iPhone, iPad en iPod touch.



Soms/Mild alcohol-, tabaks- of drugsgebruik of referenties ernaar
Soms/Milde volwassen/suggestieve thema’s


  • Delen met gezin

    Tot zes gezinsleden kunnen deze app gebruiken als Delen met gezin staat ingeschakeld.

Suggesties voor jou