This is so much more than a room booking tool (there are enough of those out there). We’ve created the world’s very first contactless hotel experience, so you can do everything from check-in/out to control the lights and in-room media without touching a thing. Here to help you stay safe, save time and explore the world’s greatest cities (or your giant bed). Appy days.


– a full-blown, hands-free check-in/out (just as long as it’s after 11.00 AM, you’re within 2km of us, and you’ve enabled location sharing)
– control your smart TV
– 24/7 chat with happy, helpful humans
– time-saving transport tips
– app-only perks, like restaurant freebies and discounted gym passes (go you)
– local tips
– 'walking distance' filter for nearby hotspots
– digital passport: collect badges wherever you stay with us
– play 'spot the Marvin' – our famous pillow doll has gone AR


Versie 1.28.0

More, more, more... clever updates!

– Change of plans? View your cancellation options for your upcoming stay via the app.
– We also fixed some bugs and made improvements (getting better is important).

Beoordelingen en recensies

4.8 van 5
39 beoordelingen

39 beoordelingen

ProIphoneUser2 ,

Works really good!


TheFierceFeral ,

Snappy and fresh

The more I used it the more I found out what I could control, honestly was fun to use while in the room!

Reactie van ontwikkelaar ,

Thanks for taking the time to share your experience, it shows we are in the right track to provide you an improved stay in our hotels.

Chillout74 ,

Booking process was very disappointing

The appp opens with a guy with his legs opening and closing? Very weird

The trying to book with 10% discount seems to be not possible. It wanting to complete my details for the 3rd time I chose to close the booking.

1st time lost my details as I wanted to see the Terms and conditions

2nd Time got a notification that I needed to be a citizen

3rd time finally booked my room

App is very clumsy in my humble opinion for a hotel that promises the greatest digital experience

Reactie van ontwikkelaar ,

Appreciate your feedback, "Chillout74". We have just released the version 1.7.0, which includes an improved booking experience that's more intuitive, addressing the issues you have reported. Take a look and let us know your thoughts here, or via guestapp@citizenm.com.
Your thoughts are very valuable to us. We live by and are motivated to improve your experience.
We are looking forward to welcoming you soon at citizenM.


De ontwikkelaar, citizenM Hotels, heeft aangegeven dat volgens de toepassing van het privacybeleid van de app gegevens kunnen worden beheerd zoals hieronder staat beschreven. Ga voor meer informatie naar het privacybeleid van de ontwikkelaar.

Aan jou gekoppelde gegevens

De volgende gegevens worden mogelijk verzameld en gekoppeld aan je identiteit:

  • Aankopen
  • Financiële gegevens
  • Locatie
  • Contact­gegevens
  • Gebruikers­content
  • Identificatie­methode
  • Gebruiks­gegevens
  • Diagnostiek

Toepassing van het privacybeleid kan variëren op basis van bijvoorbeeld de functies die je gebruikt of je leeftijd. Lees meer


  • Delen met gezin

    Tot zes gezinsleden kunnen deze app gebruiken als Delen met gezin staat ingeschakeld.

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