BLUE App 12+

They should use the app to reserve the pool beds as well. We had a big problem about it.
We chose this resort because it was the best rated one. The room was good, food and drinks very decent, but you know those beds you see right when you open the hotel photos? There are not many and up to the 3rd day we saw that the situation was pretty unfair. People throw their towels there, they ser the alarm, put the towels at 6am and then they think they own the bed for the whole day. They get gone for hours while others around the pool only watch that unfair situation. We spoke to other guests and they thought the same. We read in the resort rules that if a bed is unattended for more than 1 hour we can talk to the staff so that they take the stuff so that other people can use (only fair). So we did that, called the staff and they took the stuff. Then the couple that was in it came more than one hour later to take on us. We had to call the staff, it was very stressful and we just wish that this was better handed. If you’re coming here with the hopes to use those beds, I’d say, don’t. And the staff don’t know how to handle that, although it’s in their book rules.

Dear alinevb22, we are sorry to hear that you experiences some issues during your hotel stay. Your comments though are more hotel operation-related as with BLUE App's functionality. Please contact the hotel directly, for sure they will take your comments into consideration for future organisation planning.

Update;
Even 6 months after posting this reviews nothing changed. You definitely don’t care.

In the Dutch AppStore the screenshots are German, the update notes are in German and the text is in German. Come on, by now you should know that German and Dutch are different languages.

Dear Swen, thanks for letting us know that the app store entry was shown to you in German. Sorry for this! We are currently investigating why this was the case for you. If you have any more feedback or questions, feel free to contact us anytime by mailing us at tui-blue@tui.com. Thanks!

Hi, after using this app in the resort I have a few suggestions:

- create the possibility to save booked activities in your Calendar - including a notification
- provide an interactive map of the resort which includes WHERE activities are and even better
- shows where you are on the map in real time
- the app seems to want to notify you of things sometimes but as soon as you open it you cannot find what the fudge that notification was for

Keep it up!

Beste GuvSar,
thank you for the ideas for improvement! These are very good points and will be taken into consideration by the BLUE App team. Some of the suggestions you mentioned are on our development roadmap and we hope to implement them in the near future. If you have any other feedback for us, we are always happy to listen or give answers via tui-blue@tui.com. Thanks again, we appreciate it!