My VIVACOM 4+

Name: My VIVACOM
Rating: 2.2 (30 reviews)
Author: VIVACOM BULGARIA EAD

VIVACOM BULGARIA EAD

Ontworpen voor iPad

- 2,2 • 30 beoordelingen

- Gratis

Beschrijving

Полезно приложение за всеки VIVACOM клиент!

Информирате се за своите услуги, имате лесен и бърз достъп до изговорени и оставащи минути и MB в мобилния ви план, преглеждате и плащате своите сметки онлайн, презареждате предплатената си карта, добавяте минути и МВ, активирате роуминг.

Влезте в приложението със своя VIVACOM мобилен номер или въведете e-mail и парола. Ако се регистрирате за първи път, ще получите SMS код за потвърждение. На началния екран ще видите актуален статус за мобилната услуга, която ползвате. Следете лесно оставащите в плана ви минути, MB и SMS. Можете да активирате и деактивирате роуминг услуга и да добавяте още минути, MB и SMS към мобилния си план. Имате достъп до списък с всички ваши услуги.
Плащате сметките си навреме, защото приложението ви информира за това. Правите го само с няколко клика. В допълнение разполагате с архив на вашите сметки и бърз достъп до сваляне на фактури.

Приложението е подходящо за всички VIVACOM клиенти.

Useful for every VIVACOM client!

Take control of your services, have easy and quick access to used and remaining minutes and MB in your mobile plan, view and pay your bills online, recharge your prepaid card, add minutes and MB, activate roaming.

Sign in with your VIVACOM mobile number or enter an email and password. If you sign up for the first time, you will receive a confirmation SMS. On the Home screen, you'll see the current status for the mobile service you're using. Check remaining minutes, MB or SMS any time. You can activate and deactivate a roaming service and add more minutes, MB and SMS to your mobile plan. You have access to a list of all your services.
No more overdue bills! The application informs you in time. You can pay with a few clicks. You have an archive of your accounts and quick access to invoice downloads.

The application is suitable for all VIVACOM customers.

26 sep. 2024

Versie 1.13.2

minor bug fixes

2,2 van 5

30 beoordelingen

Poor customer service

There is a whole account associated to my father’s name erroneously but the customer service woman wouldn't make an effort even to give more information how this popped up. She presented herself as Gergana (phone call from 8 Feb 2023, 12:15 BG time).
MyVivacom does not contain Details for the invoice for this strange account either.
I made a thorough check and apparently Vivacom made my father pay somebody else’s consumed services for Nov 2022.
The advise was to come in person to an office of VIVACOM…. So much for digitalization of services!
Mistakes may happen in administration but there is certainly way better ways to handle them when discovered.
Staff needs different protocol and instructions how to handle customers.

Cant log in

Cant log in to the app. If a company wants to have happy customers, at least let them log in?

De ontwikkelaar, VIVACOM BULGARIA EAD, heeft aangegeven dat volgens de toepassing van het privacybeleid van de app gegevens kunnen worden beheerd zoals hieronder staat beschreven. Ga voor meer informatie naar het privacybeleid van de ontwikkelaar.

Aan jou gekoppelde gegevens

De volgende gegevens worden mogelijk verzameld en gekoppeld aan je identiteit:

Contactgegevens
Identificatiemethode
Gebruiksgegevens

Niet aan jou gekoppelde gegevens

De volgende gegevens worden mogelijk verzameld, maar zijn niet gekoppeld aan je identiteit:

Diagnostiek

Toepassing van het privacybeleid kan variëren op basis van bijvoorbeeld de functies die je gebruikt of je leeftijd. Lees meer

Informatie

Provider

VIVACOM BULGARIA EAD heeft zichzelf geïdentificeerd als een handelaar van deze app en heeft bevestigd dat dit product of deze dienst voldoet aan de wetgeving van de Europese Unie.

DUNS-nummer: 644713612
Adres: Mladost Distr., 115I Tsarigradsko Shose 1784 Sofia Bulgarije
Telefoonnummer: +359 876414619
E-mailadres: dsacompliance@vivacom.bg

Grootte

69,2 MB

Categorie

Diensten

Compatibiliteit