Neo Studio 4+

App is very unstable and writing is very slow on screen. Also switching to another app gives enlargment of writing and double images. It is very disturbing in the use of Neo and smartpen.
Please take immediate action to solve this unacceptable situation!

Hello, this is the customer support team at Neolab. We apologize for any inconvenience caused. To help us identify and respond to the issue more accurately and promptly, please send an email to support@neosmartpen.freshdesk.com, and attach a screenshot or recorded video of the screen where the problem occurred. Rest assured that we will do our best to solve the problem, and please feel free to contact us if you have any further concerns or questions. Thank you.

Developer discontinues Neo Notes and replaces it with Neo Studio without any external storage or backup function. You can transfer files from Neo Notes by exporting them to Google Drive and import them in Neo Studio. But from then on it stays on your iOS device. Backup is only included in the back-up from the entire phone. So not practical; when you lose your phone you have a kind of problem, because you don’t have your notes anymore until you have an new phone and installed the back-up from the previous one.

So functions which were previous available in Neo Notes such as file transfer using iTunes, back-up in Google Drive and automatic upload to Evernote are all missing in Neo Studio! Only thing left is sharing a page one by one by email or after transcribing a page share it with the general sharing function on your phone

You have to switch to Neo Studio because they stopped technical support and security updates on Neo Notes. And when I complain, they do respond politely and quickly, but also come up with the lame excuse that they are sorry for this inconvenience and it has the developers' attention.

Also strange is that on Dutch website they still say Neo Notes is the app you have to use....

Hi there, we apologize with this inconvenience while using our Neo products. We have addressed this feedback to our development team. We definitely take our customer's needs in mind, always, when developing easier and more helpful upgrades to our product. Thank you.

Since the update last week, the very stable and reliable app gives us a lot of problems.
It is used on daily basis in our company so we hope for improvements. After every switch in apps on the screens only half of the page is shown.

Hello, this is Neolab customer support team. We apologize for any inconvenience caused. To quickly identify and assist with your problem, please send a screenshot of the error screen to support@neosmartpen.freshdesk.com. We will do our best to review your case and provide a prompt response. We apologize for any inconvenience this may cause.